AI Implementation Intern - Milan

If you are here, it is because you know that we are looking for a AI Implementation Intern.

indigo.ai is the leading platform in Italy for building next-generation AI Agents that transform the way companies communicate with their customers. Since 2016, we’ve been helping enterprises in industries such as finance, insurance, utilities, retail, and e-commerce to evolve their Customer Experience through conversational AI We don’t just “sell software”: we enable a shift in how organizations interact with people, automating millions of conversations every year, reducing operational costs, improving conversion rates, and creating more personalized, scalable, and compliant customer journeys.

Now we are on a mission to scale this technology globally. To do so, we are looking for a AI Implementation Intern to support our AI Implementation Managerin designing, building, and integrating advanced AI agents and conversational automation solutions using LLMs, workflows, and APIs.

What are we looking for?

We are seeking a technically strong, proactive, and highly curious AI Implementation Intern tojoin the AI Implementation Team, reporting directly to the AI Implementation Manager.This role is ideal for students or recent graduates in computer science, engineering, mathematics, or related technical fields who want to gain hands-on experience building real Generative AI solutions.As you grow, this role can evolve into an AI Implementation Specialist.

You’ll work at the intersection of LLMs, APIs, automation, and conversational design , using our low-code platform while also applying your technical background to build complex workflows, integrate third-party systems, and create production-ready AI agents .

This is not a theoretical or research role: you will build, break, test, refine, and ship.Your work will have a direct impact on product quality, customer satisfaction, and the scalability of our solutions.

If you’re excited by prompt engineering, data structuring, APIs, and orchestrating multi-step AI pipelines (and you want to see your work used by real clients) this internship is for you.

Key Responsibilities:

• Conversational & Workflow Design – Translate business requirements into structured conversational flows and multi-step agent logic.

• AI Agent Implementation –Build and configure AI agents on the indigo.ai platform, orchestrating LLMs, reasoning modules, variables, and functions.

• API Integration Setup –Configure and test REST API calls, enabling agents to retrieve data, trigger actions, and interact with third-party systems.

• Knowledge Base Structuring –Analyze client documentation and transform it into optimized formats for LLM consumption.

• Debugging & Optimization – Identify issues, refine prompts, improve workflows, and ensure agents meet performance expectations.

You will need:

• Technical Foundation – Academic background (completed or in progress) in Computer Science, Engineering, Mathematics, or related technical fields.

• Basic Programming Skills – Familiarity with at least one language such as Python or JavaScript. You don’t need to be an expert, but you should be comfortable reading and writing simple code.

• API & Data Handling Basics – Understanding of what REST APIs are, how JSON works, and curiosity for integrating external systems.

• Interest in Generative AI – Hands-on experimentation with LLMs, prompts, or AI tools (even personal projects or university assignments count).

• Logical & Analytical Mindset – Ability to reason step-by-step, break down problems, and pay attention to detail.

• Proactivity & Ownership – Willingness to ask questions, learn quickly, and take responsibility for your work in a dynamic environment.

• Language Skills – Excellent Italian (C1) for building high-quality conversational content and good English for documentation and collaboration.

We will really like (but they are not required):

• Light Programming Experience – Small personal projects in Python or JavaScript, or familiarity with Git/GitHub.

• Exposure to Service Design Tools – Comfort with Figma, Miro, or similar tools.

• Basic Backend or Cloud Concepts – Even introductory understanding of APIs, databases, or cloud platforms.

• Experience with No-Code / Low-Code Tools – Having used tools like Make.com, Zapier, or similar workflow builders.

• Curiosity About LLM Techniques – Interest in RAG, embeddings, data preprocessing, or prompt optimization.

Our values:

At indigo.ai we prize Vision (curiosity and courage to challenge the status quo), Connection (empathy, candor, and trust), Responsibility (ownership, reliability, and follow-through), and Excellence (the habit of raising the bar and refining until it’s right). If you naturally think ahead, build strong relationships, take accountability, and obsess over the quality of what you deliver, we’re probably a great match.

What do we offer?

• A young, dynamic work environment with a strong focus on employee well-being and satisfaction.

• For this internship, we offer a reimbursement of up to €1,000 per month, aligned with your experience and profile.

• A flexible, remote-friendly work environment.

• Career Development Plan, ensuring a clear path for both personal and professional growth.

• Top-grade equipment, which may include a MacBook Air, iPhone, and other top-tier devices.

• Unlimited coffee.

• Company retreats in stunning locations throughout the year.

Where is the work?

This position is hybrid , with one day per week at our office at SPACES, Piazza Gae Aulenti 1/Torre B in Milan. The remaining days can be worked remotely. Beyond the weekly in-office day, we also love getting together and organize various retreats and meetups throughout the year to stay connected.

Why join us?

At indigo.ai you’ll be part of a fast-growing SaaS company where your ideas and workcan turn into products used by millions.Join us and you’ll:

• Work with the most advanced AI technologies, shaping how enterprises across industries engage with their customers.

• Be part of a dynamic and passionate team, where everyone has a direct impact on company growth.

• Grow in a culture that values transparency, continuous learning, and career development, with clear paths for personal and professional progression.

• Enjoy a flexible, people-first environment, with remote-friendly policies, stunning retreats, and a strong focus on well-being.

• Contribute to our mission of reshaping how companies and people communicate worldwide.