Tecnical Service Intern

About the role

This internship will contribute to improving service efficiency, supporting Field Service Engineers, and building a strong foundation for the development of a junior technical profile with potential future growth in Field Service roles. The intern will mainly work from the office, with occasional same‑day travel when required, following a structured technical and organizational learning path.

Responsibilities

• Support Field Service Engineers in collecting, updating, and organizing technical documentation related to installations, commissioning, and acceptance activities.
• Provide back‑office customer service support, including appointment confirmations, document requests, and customer follow‑ups.
• Assist with remote system monitoring and contribute to the initial analysis of system alerts, gathering data to support troubleshooting activities.
• Update service tickets based on input from the technical team, ensuring accuracy and completeness.
• Support administrative activities such as IBase updates, BSR ticket monitoring, and service ticket processing.

Qualifications

• Currently pursuing a technical diploma or university degree in Engineering (Mechanical, Electronics, Automation, or similar).
• Fluent‑native in Italian and fluent in English (spoken & written).
• Interest in technical service, customer support, and field operations in IoT and automation.
• Basic understanding of Excel, Word, and PowerPoint.
• Structured, proactive, and detail‑oriented approach.
• Ability to manage administrative tasks with accuracy and reliability.
• Strong motivation to learn and grow within a technical service environment.
• Available to be based in our office in Milan – Viale Sarca.

What you will learn

• How CSAT and Field Service operations are coordinated in an international organization.
• How technical documentation and data quality support effective service delivery.
• Hands‑on exposure to remote monitoring, ticket management, and troubleshooting support.
• How collaboration between office‑based and field teams drives customer satisfaction.

Benefits and support

• Coaching and mentoring to accelerate your technical and professional development.
• Opportunity to understand the coordination between office and field teams, and to contribute to real service processes.
• Potential for future growth into Field Service roles.

Equal Opportunity Employer

Signify is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex (including pregnancy), sexual orientation, gender identity, national origin, genetic information, creed, citizenship, disability, protected veteran or marital status. Applicants requiring reasonable accommodation may contact 888‑367‑7223, option 5, for assistance.