Cloud Solution Architect - Microsoft Teams & Teams Phone

Job Title

Cloud Solution Architect – Microsoft Teams & Teams PhoneJob Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech‑powered and intelligence‑fueled experiences. We combine human‑centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game‑changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Role Overview

We are looking for an experienced Cloud Solution Architect (CSA) with a strong specialization in Microsoft Teams and Teams Phone.

As part of Global Delivery, you will deliver scalable, repeatable, and high‑quality technical engagements for enterprise customers worldwide, helping them modernize collaboration and voice platforms across hybrid and cloud environments. You will act as a trusted technical advisor, guiding customers through adoption, migration, and optimization of Microsoft Teams workloads, including enterprise voice scenarios.

Key Responsibilities

• Lead and deliver remote and hybrid customer engagements focused on:
  • Microsoft Teams (Chat, Meetings, Collaboration)
  • Teams Phone (Calling Plans, Operator Connect, Direct Routing)
  • Teams Rooms and meeting experiences (where applicable)
• Design and implement modern collaboration and voice architectures, aligned with Microsoft best practices.
• Drive Teams and voice modernization journeys, including:
  • Migration from Skype for Business or legacy PBX systems to Teams
  • Teams Phone readiness, design, and rollout
  • Voice integration scenarios (Direct Routing, Operator Connect)
• Provide technical leadership during assessment, design, deployment, and optimization phases.
• Act as a subject matter expert (SME) for Teams and Teams Phone within Global Delivery.
• Collaborate with other CSAs, partners, and field teams to ensure consistent and repeatable delivery at scale.
• Support operational readiness, service reliability, and governance best practices.
• Capture and share technical patterns, best practices, and lessons learned within the CSA community.

Required Technical Skills

• Deep hands‑on experience with:
  • Microsoft Teams
  • Teams Phone
• Strong knowledge of:
  • Teams calling architecture and media flows
  • Direct Routing, Operator Connect, and Calling Plans
  • Teams meetings, conferencing, and collaboration features
• Experience with:
  • Microsoft 365
  • Microsoft Entra ID (Azure AD)
  • Identity‑based access and authentication models
• Solid understanding of hybrid and cloud‑native collaboration architectures.

Preferred Qualifications

• Experience with:
  • Skype for Business to Teams migrations
  • Enterprise voice and telephony environments
  • Teams Rooms and certified devices
• Knowledge of:
  • Network readiness and media optimization
  • Security, compliance, and governance for Teams workloads
• Microsoft certifications related to:
  • Microsoft Teams
  • Microsoft 365
  • Cloud and Modern Work solutions (nice to have)

Professional Skills

• Strong customer‑facing and communication skills.
• Ability to translate complex collaboration and voice scenarios into clear architectural guidance.
• Comfortable operating in a global delivery, remote‑first model.
• Proactive, structured, and outcome‑driven mindset.
• Ability to work cross‑functionally with sales, delivery, partners, and engineering teams.

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