Fleet Hospitality Director

pulliMinimum of 3 years of hospitality experience preferred with expert knowledge of Forbes Travel Guide service. /liliProven ability to design, build and implement training programs that meet the specific needs of the shipboard operation. /liliKnowledge of the principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques. /liliAdvanced knowledge of principles and techniques of coaching, mentoring, and performance consulting. /liliKnowledge of principles and processes for providing personalized services including needs assessment techniques, quality service standards, and guest/crew satisfaction evaluation techniques. /liliAbility to use multiple communication and interaction methods to collaborate effectively to get results and develop customer champions /liliAbility to speak English clearly, distinctly, and present professionally /liliExceptional skills in report writing and record keeping /li /ulh3Duties/responsibilities: /h3ulliCollaborates with LD/HR partners to develop tailored training based on identified opportunities /liliResponsible for influencing the scores of the Forbes Travel Guide ‘Quality Assessments’ and ‘Global Partner Ratings’ conducted fleet-wide. /liliIdentify areas of opportunity based on observations, from previous Forbes Quality Assessment reports and internal evaluations to then provide targeted support to both individual owners and department leaders. /liliSubmit post-visit elevation planning reports to Executive Committee and onboard owners. /liliFocused on ensuring consistent delivery of the Retreat Program service standards, set-ups, and SOPs to elevate the suite experience. /liliConsultative holistic approach to ensure cross departmental communication is open strong /liliOwner of the Self-Evaluation 5-star Performance Platform, ensuring that it is being used across the fleet consistently, partnering with leaders across the fleet to utilize the data from internal evaluations to identify areas of opportunity /li /ul /p #J-18808-Ljbffr