Italian-speaking Customer Service Representative

ph3Job Overview /h3pWe are hiring an Italian-speaking Customer Service Representative to support customers with logistics and delivery-related inquiries. The position is bon-site in Piraeus, Athens, Greece /b, providing the opportunity to work in a dynamic international support environment. /ppYou will communicate with customers across multiple channels and help resolve service requests while ensuring a smooth and positive customer experience. /ph3Key Responsibilities /h3ulliProvide assistance to customers through phone, email, and digital channels. /liliHelp customers track shipments and obtain delivery updates. /liliAddress billing questions and support payment-related inquiries. /liliProcess customer claims and service requests. /liliProvide guidance on service features and account management. /liliResolve customer complaints and ensure a satisfactory outcome. /liliMaintain accurate documentation of all customer interactions. /li /ulh3Requirements /h3ulliNative or fluent Italian (C1 level or higher). /liliEnglish proficiency at B2 level. /liliExcellent communication and interpersonal skills. /liliBasic knowledge of computer systems and applications. /liliAbility to work in a fast-paced customer service environment. /liliStrong attention to detail and problem-solving abilities. /li /ul /p #J-18808-Ljbffr