NOC Operator (iKOMG Italy)

ppWe are looking for a NOC Operator for a full-time on-site position to join the team in Rome. A leader in the broadcast industry, iKO Media Group is a rising, young, high/performance media service company operating in a state/of/the art facilities with a skilled and dynamic international team. This is a great growth opportunity in an exciting and fast-moving industry. /p pThe candidate should be fluentin English and have basic computer know-how; Additional languages and technical knowledge would be considered an advantage. The position includes monitoring, operating, and supporting all of the company’s 24/7 global and domestic content distribution services. Working hours – 24/7 shift basis. Please note that this is not a remote/hybrid/smart working position /p h3Responsibilities: /h3 ulliMonitor telecommunications/ broadcasting systems, supervise the technical components’ functions and make sure that they are active and problem-free. /liliCustomer support – act as the initial point of contact for all the company’s clients. /liliTroubleshoot and fix technical issues. /liliAccountable for managing events and ensuring that they are resolved, while maintaining a detailed record of the problems and methods used to solve them. /liliManage escalation process until resolution, including coordination with in-house engineers and third parties. /liliManage and coordinate technical maintenances related to the company’s distribution services. /liliMonitor and operate, if needed, facility air-conditioning, UPS, generators etc. /liliWork on a shift rotation basis, on a 24/7 basis. /li /ul h3Requirements: /h3 ulliGood knowledge of English /liliBasic computer skills (MS Office programs) /liliCandidate has preferably a technical background from one of the following: RF, satellites, networks, electronics, video and/or sound /liliEngineering studies will be considered an advantage /liliTechnical or customer support experience will be considered an advantage /liliHaving a car will be considered an advantage /li /ul pLocation: Rome, Italy /p pEmail: /p pType: Full time, On Site /p pLanguage: English /p /p #J-18808-Ljbffr