Technical Support Specialist - Systems
Danaher Corporation
Overview
In this role you provide expert technical support for Cepheid's molecular diagnostics instruments, addressing complex hardware, software and connectivity issues to protect patient testing uptime. You will work with cross-functional teams remotely, and onsite when needed, to diagnose root causes, document findings and implement effective solutions. You'll contribute to learning, knowledge base improvements and training to raise team capability. This position offers remote work in Southern Europe with a clear, measurable impact on global health outcomes.
Retribuzione / Benefits
- remote work arrangement
- bonus / incentive pay
- meal vouchers
- mandatory national insurance
- supplementary health insurance
- internet reimbursement and home office IT peripherals
Responsabilità
- Deliver expert technical support via phone, email and web for instrumentation systems (hardware, software, connectivity) and resolve complex issues
- Collect and document instrument-related complaints, perform root cause analysis and replicate issues when possible
- Conduct advanced data analysis and troubleshooting to pinpoint failures and restore system uptime
- Prioritize and resolve critical cases with remote or on-site assistance as needed
- Share expertise across the team, contribute to knowledge base updates, and assist with training
- Support customers to ensure continuity of patient testing and overall satisfaction
Requisiti fondamentali
- Bachelor in Engineering (or equivalent) with multiple years of relevant experience in technical support of medical devices or diagnostic instrumentation
- 2-3 years experience in health care / biomedical environment and knowledge of diagnostic market
- Familiarity with molecular diagnostics and laboratory workflows
- Proven ability to troubleshoot complex hardware/software issues in a regulated medical device or diagnostics setting
- Proficiency with computer systems and networking (Windows OS, LIS integration, basic networking protocols)
- Willingness to travel up to 15% in Europe (and occasionally outside Europe)
- strong communication and customer focus
- analytical mindset with problem-solving drive
- team collaboration and knowledge sharing
- instrument hardware/software troubleshooting
- network connectivity and connectivity troubleshooting
- LIS integration
Offerta di lavoro pubblicata 1 giorno fa
Offerte di lavoro simili
- ...Overview In this role you provide expert technical support for Cepheid's molecular diagnostics... ..., email and web for instrumentation systems (hardware, software, connectivity) and... ...troubleshooting to pinpoint failures and restore system uptime Prioritize and resolve...SystemRemoto
- ...Ingersoll Rand Compressor Systems & Services in La Spezia (SP) is seeking a Quality Control Specialist/Engineer to ensure the quality of finished and semi-finished products... .... The role requires knowledge of technical drawings, ISO 9001 principles, and strong Excel...System
- ...correct installation and readiness to operate, support design reviews, and contribute to LEED/... ...Develop mechanical equipment and system test scripts Participate in customer equipment... ...environments ~ HVAC, fluid/hydraulic systems, TAB, factory witness test experience,...System
- ...role offers the chance to shape critical infrastructure while supporting CAI's relentless pursuit of excellence. Responsabilità Lead... ...Define commissioning protocols and methodologies for various systems Identify and mitigate risks in commissioning processes...System
- ...Coordinate commissioning of Fluence projects with multi-stakeholder teams (construction managers, contractors, suppliers, telecoms, control systems). Develop and execute comprehensive commissioning plans including resources and schedules. Lead commissioning efforts to...System
- ...operational issues. You'll document results, train customers, and support international projects with extensive travel. This is a hands-... ...Customer focus LV/MV electrical principles UPS and ATS operation Cooling systems (InRow, Dx/InRoom, Dx/Chillers)...SystemOrario flessibile
- pLa Spezia è sede di lavoro: Manpower LA SPEZIA Kennedy cerca un Impiegato/a Tecnico Documentale Junior per un contesto industriale altamente specializzato. La risorsa collaborerà con un team strutturato, contribuendo all’ottimizzazione delle attività di verifica tecnica...
- ...switchgear, delivering expert support on complex projects. You work... ...This role combines hands-on technical work with a focus on safety,... ...equipment, shaping reliable power systems for diverse clients.... ...Office, Acrobat, AutoCAD, Power system CX software Flexibility...SystemOrario flessibile
- ph3Quality Control Specialist/Quality Engineer /h3 h3Location /h3 pLa... ...environments. Our products, systems and solutions increase the efficiency... ...Production; /li liInterpret technical drawings, specifications, and... ...ISO 9001 quality management system principles; /li liExperience...SystemSmart workingStage/TirocinioOrario flessibile
25.200 € - 38.700 €
...and efficient environments. Our products, systems and solutions increase the efficiency... ...received from Production; /liliInterpret technical drawings, specifications, and inspection... ...liliKnowledge of ISO 9001 quality management system principles; /liliExperience in preparing...SystemSmart workingStage/TirocinioOrario flessibile- ...ricerca di un Validation Test Engineer che supporti le attività di integrazione, verifica,... ...la documentazione tecnica per i team specialistici coinvolti. /li liCollaborare con team multidisciplinari... ...di ingegneria, integrazione e system validation. /li liPreparare report...System
- ...models for facial recognition and biometric systems. /ppbr/ppbKey Responsibilities: /b /pp•... ...recognition technology. The position supports critical datasets for cutting-edge security... ...are reviewed solely on demonstrated technical ability and qualifications. /ppbr/ppbApply...SystemTempo pienoRemoto
- ...wellbeing programme flexible benefits programme relocation support remote work options Responsabilità Lead the Air/Care... ...Science, or Quality Management ~10+ years of experience in quality systems, data governance, and regulatory compliance in a global pharma...SystemRemoto
- ...projects Contribute to the design and evolution of cloud-native systems and DevOps pipelines Requisiti fondamentali Backend... ...platforms (AWS, Azure, GCP) Strong teamwork and ability to explain technical concepts to multidisciplinary teams Teamwork Clear...System
- ullibRole /b: EMember of Technical Staff - Enterprise AI (Remote) /lilibLocation /b: Remote... ..., building, and deploying scalable AI systems for enterprise environments. Candidates... ...implement machine learning pipelines to support data ingestion, processing, and model training...SystemTempo pienoRemoto
- ...the full life-cycle of specialist and executive-level hires... ...in Rome (Anagnina Area), supporting the FLEX mission’s Core... ...years of experience in systems or service monitoring. You will support monitoring activities within... ...analyze and respond to system alarms and anomalies...SystemLavoro ibridoDisponibilità immediataRemotoPermesso di lavoro
Etinars
La Spezia (SP)2 mesi fa 30.000 € - 45.000 €
...baccrescere rapidamente la propria esperienza professionale /b grazie al supporto costante di un team multiculturale di professionisti... ...supportare PQE nei processi di compliance regolatoria quali la Computer System Validation presso la nostra sede dib Mirandola. /b /ppbr/...SystemImpiego permanenteDal lunedì al venerdì2 giorni/sett.Weekend- ...to build, test, and deliver systems for our production contract to... ...team responsible for production support in our production factory.... ...and assets in our ticketing system for proper documentation, along... ...· Troubleshoot and resolve technical (hardware and software) issues...SystemTempo pienoDisponibilità immediataLavoro da casa8 h/giornoOrario flessibileWeekend
- Officine Maggiali, nell’ambito di un possibile ampliamento del proprio organico, ricerca un Assistente Tecnico. La risorsa si occuperà della gestione documentale e dell’avanzamento delle commesse, mantenendo i contatti con clienti italiani ed esteri. Richiesta ottima...
28.000 € - 45.000 €
...relativi standard di sviluppo, codifica e verifica) Analizzare System Requirements, High Level Requirements (HLR), Low Level... ...Quality Assurance, traceability e structural coverage Capacità di technical auditing, approccio analitico e capacità di individuare non conformità...SystemImpiego permanenteOrario flessibile- ...motivated Junior Production Technician to build, test, and deliver systems for our production contract focusing on space electronic... ...coordinating with production and logistics, planning for multiple system designs, and ensuring compliance with safety and quality standards...System
- ...AYES - Management & Technology Consulting cerca un Embedded AI/ML Engineer da allocare su progetti innovativi di Embedded Systems presso La Spezia. E' richiesta forte passione per AI/ML, sviluppo software a basso livello e capacità di lavorare in team multidisciplinari...System
33.800 €
pRiggs D.C cerca un/a Addetto/a alle Operazioni Meccaniche per la sede di Panigaglia. Il candidato ideale ha un diploma da Perito Meccanico e sarà coinvolto in attività di manutenzione e programmazione della produzione per le operazioni di rigassificazione del gas. /ppOffriamo...Impiego permanenteApprendistato- ...engineering disciplines. The role focuses on defining concepts, form, function and performance of engineered systems, with an emphasis on safety, reliability and lifecycle support. You will work under guidance, building expertise in product design and systems engineering. The...System
30.000 € - 33.000 €
...TXT Group is seeking a System Engineer to join its Aerospace & High Tech Business Unit in Italy. The candidate will collaborate on products and infrastructures for clients, working on requirements, architectures, and test environments. Required education is Bachelor...SystemImpiego permanente- ...Manpower Professional cerca un Systems Engineer da inserire nell'area Engineering, per lo sviluppo e integrazione di sistemi complessi nel settore navale e della difesa, lavorando con team tecnici dedicati e rispettando i requisiti del cliente. La risorsa sarà inserita...SystemImpiego permanente
22.000 €
...Application Operations /b da inserire all’interno di un bimportante contesto enterprise /b. /ppLa risorsa si occuperà della gestione e del supporto tecnico (anche documentali) con attività di monitoraggio, troubleshooting e risoluzione delle problematiche. /ppbr/ppbCompetenze...Impiego permanenteRemoto- ...Software & Data Processing Engineer to join the Rome office, supporting the Embedded Software development for A&D, and to supervise software... .... The role requires experience with x86/ARM and real-time systems, with a strong emphasis on quality and collaboration. #J-...System
- ...Italy. You will lead electrical design, oversee installation, and coordinate LV/MV power, lighting, containment, earthing, and backup systems, across disciplines. /ppYou will supervise site teams to ensure safety and high-quality delivery. You will plan and witness testing...System
- ...Capgemini Engineering, leader mondiale nell'ingegneria, cerca un Associate Products & Systems Engineer/Products & Systems Engineer per La Spezia. Definirai e gestirai requisiti di sistema GNSS e sistemi di comunicazione satellitare, collaborando con team multidisciplinari...SystemImpiego permanente
Ricerche correlate
- assistente tecnico La Spezia (SP)
- specialista tecnico La Spezia (SP)
- assistente studio tecnico La Spezia (SP)
- tecnico dell’assistenza La Spezia (SP)
- aiuto tecnico La Spezia (SP)
- system La Spezia (SP)
- all system La Spezia (SP)
- it system La Spezia (SP)
- supporto tecnico La Spezia (SP)
- technical customer support La Spezia (SP)