Field Application Engineer/After-sales Engineer - Italy

Job Summary: We are seeking an experienced

Field Application Engineer/After-sales Engineer

specialized in

BESS (Battery Energy Storage Systems)

, focusing on

PCS (Power Conversion Systems)

and

Lithium Battery Systems

. This role includes overseeing the installation, commissioning, troubleshooting, and maintenance of energy storage systems in

C&I (Commercial & Industrial)

and

Utility Scale

environments.

The Field Application Engineer/After-sales Engineer will also support

technical training

activities. This includes delivering training sessions for customers and internal staff, as well as contributing to the development of

technical procedures

and

training documentation

.

Key Responsibilities: 1. Technical Operations: Lead installation, commissioning, and troubleshooting of

PCS

,

Lithium Battery Systems

, and

BESS/RESS

solutions. Conduct functional tests, performance monitoring, and system diagnostics. Ensure project milestones are completed in line with company standards and customer expectations. 2. Call Center Technical Support: Participate in

call center support

for technical troubleshooting and remote diagnostics. Collaborate with the

Help Desk

team to resolve advanced technical cases. Act as the technical escalation point for complex issues. 3. Customer Support & Communication: Serve as the primary technical contact for customers during field operations. Provide detailed explanations of system performance and troubleshooting steps. Ensure a high level of customer satisfaction through professional service delivery. 4. Reporting & Documentation: Prepare technical reports, including diagnostics, repair logs, and commissioning records. Ensure accurate completion of service records, inspection forms, and checklists. 5. Training & Technical Procedure Development: Conduct technical

training sessions

for customers, service partners, and internal teams. Actively contribute to the development of

training materials

and

technical procedures

for installation, maintenance, and troubleshooting. Support the continuous improvement of training content by integrating field experiences and lessons learned. 6. Compliance & Safety: Ensure compliance with HSE (Health, Safety, Environment) standards and safety policies. Conduct on-site safety inspections and maintain proper tool and equipment handling procedures.

Requirements: Education & Certification: Diploma or degree in

Electrical Engineering

,

Energy Systems

,

Mechatronics

, or related technical fields. Professional skills in

BESS/PCS/RESS

installation, maintenance, and commissioning. Experience: Minimum

1-2 years

of experience in field service related to

BESS/PCS/RESS

systems. Proven experience leading commissioning and maintenance projects on

C&I

and

Utility Scale

systems. Experience in training delivery and procedure development is highly desirable. Technical Skills: Strong knowledge of

PCS

,

BESS

, and

RESS

technologies, including grid compliance. Ability to read and interpret

technical blueprints

,

wiring diagrams

, and

control schematics

. Familiarity with

SCADA systems

,

EMS (Energy Management Systems)

, and

monitoring platforms

. Soft Skills: Excellent

communication skills

for delivering training and technical explanations. Problem-solving

and

critical thinking

skills to manage complex technical challenges. Adaptability

to changing project environments and deadlines. Work Environment: Frequent travel to various project sites. Field-based environment with exposure to

industrial

and

outdoor conditions

. On-call availability

during critical project phases and emergencies.