Technical Support Specialist - Systems
Danaher Corporation
Overview
In this role you provide expert technical support for Cepheid's molecular diagnostics instruments, addressing complex hardware, software and connectivity issues to protect patient testing uptime. You will work with cross-functional teams remotely, and onsite when needed, to diagnose root causes, document findings and implement effective solutions. You'll contribute to learning, knowledge base improvements and training to raise team capability. This position offers remote work in Southern Europe with a clear, measurable impact on global health outcomes.
Retribuzione / Benefits
- remote work arrangement
- bonus / incentive pay
- meal vouchers
- mandatory national insurance
- supplementary health insurance
- internet reimbursement and home office IT peripherals
Responsabilità
- Deliver expert technical support via phone, email and web for instrumentation systems (hardware, software, connectivity) and resolve complex issues
- Collect and document instrument-related complaints, perform root cause analysis and replicate issues when possible
- Conduct advanced data analysis and troubleshooting to pinpoint failures and restore system uptime
- Prioritize and resolve critical cases with remote or on-site assistance as needed
- Share expertise across the team, contribute to knowledge base updates, and assist with training
- Support customers to ensure continuity of patient testing and overall satisfaction
Requisiti fondamentali
- Bachelor in Engineering (or equivalent) with multiple years of relevant experience in technical support of medical devices or diagnostic instrumentation
- 2-3 years experience in health care / biomedical environment and knowledge of diagnostic market
- Familiarity with molecular diagnostics and laboratory workflows
- Proven ability to troubleshoot complex hardware/software issues in a regulated medical device or diagnostics setting
- Proficiency with computer systems and networking (Windows OS, LIS integration, basic networking protocols)
- Willingness to travel up to 15% in Europe (and occasionally outside Europe)
- strong communication and customer focus
- analytical mindset with problem-solving drive
- team collaboration and knowledge sharing
- instrument hardware/software troubleshooting
- network connectivity and connectivity troubleshooting
- LIS integration
Offerta di lavoro pubblicata 1 giorno fa
Offerte di lavoro simili
- ...Overview In this role you provide expert technical support for Cepheid's molecular diagnostics... ..., email and web for instrumentation systems (hardware, software, connectivity) and... ...troubleshooting to pinpoint failures and restore system uptime Prioritize and resolve...SystemRemoto
- ...Grocery Retail and Automotive sectors. The job The Technical Support Specialist actively takes part in client support and product exchange... ...skills - Good knowledge of Windows and Linux operating systems - Proficiency in Microsoft 365 - Great communication and...SystemTempo pienoTemporaneoOrario flessibileWeekend
- ph3Data Center Technical Operator /h3pbPosition /b: Data Center Technical Operator /ppbFunction /b: Customer Technical Support /ppbJob Location /b: Trieste /ppJoin the INNOVA team in a young... ...ensure the operational continuity of systems. /li /ulh3Technical Skills and Soft...SystemOrario flessibile
- ...clients in safety issues. The ideal candidate should have a Master’s in Naval Engineering and a strong understanding of ship safety systems. This position offers an opportunity to contribute significantly to safety plan approval processes in the marine sector. #J-18808-...System
- ...Innova S.p.A. in Trieste seeks a Technical Account Specialist (Sales Technician) to provide product information and training to clients, ensuring timely responses and expert guidance. The role involves organizing customer training sessions and gathering feedback to...Consigliato
- ...distribuzione di dati e prodotti Global Navigation Satellite System (GNSS) con particolare attenzione alle applicazioni su deformazione... ...alla riforma di cui al DM 509/99 oppure della Laurea Specialistica o Laurea Magistrale in discipline scientifiche. Titoli di studio...SystemTempo pienoTempo determinato
- ...correct installation and readiness to operate, support design reviews, and contribute to LEED/... ...Develop mechanical equipment and system test scripts Participate in customer equipment... ...environments ~ HVAC, fluid/hydraulic systems, TAB, factory witness test experience,...System
- ...role offers the chance to shape critical infrastructure while supporting CAI's relentless pursuit of excellence. Responsabilità Lead... ...Define commissioning protocols and methodologies for various systems Identify and mitigate risks in commissioning processes...System
- ...role offers the chance to shape critical infrastructure while supporting CAI’s relentless pursuit of excellence. /pulliLead and coordinate... ...commissioning protocols and methodologies for various systems /liliIdentify and mitigate risks in commissioning processes /liliMentor...System
- ...Division. Mission This role focuses on supporting the elaboration of detailed plan and... ...Assist clients providing guidance and support related to safety, fire protection, and... ...on ships. Knowledge of various safety systems on ships, including fire safety systems,...System
- ...Coordinate commissioning of Fluence projects with multi-stakeholder teams (construction managers, contractors, suppliers, telecoms, control systems). Develop and execute comprehensive commissioning plans including resources and schedules. Lead commissioning efforts to...System
- ...Technical Account Specialist Position: Sales Technician Function: International Technical Solutions... ...regarding products. Provide support in resolving technical issues related... ...Basic knowledge of Linux operating systems, Windows operating systems, and virtualization...System
- ...operational issues. You'll document results, train customers, and support international projects with extensive travel. This is a hands-... ...Customer focus LV/MV electrical principles UPS and ATS operation Cooling systems (InRow, Dx/InRoom, Dx/Chillers)...SystemOrario flessibile
- ...switchgear, delivering expert support on complex projects. You work... ...This role combines hands-on technical work with a focus on safety,... ...equipment, shaping reliable power systems for diverse clients.... ...Office, Acrobat, AutoCAD, Power system CX software Flexibility...SystemOrario flessibile
- ...models for facial recognition and biometric systems. /ppbr/ppbKey Responsibilities: /b /pp•... ...recognition technology. The position supports critical datasets for cutting-edge security... ...are reviewed solely on demonstrated technical ability and qualifications. /ppbr/ppbApply...SystemTempo pienoRemoto
- ...wellbeing programme flexible benefits programme relocation support remote work options Responsabilità Lead the Air/Care... ...Science, or Quality Management ~10+ years of experience in quality systems, data governance, and regulatory compliance in a global pharma...SystemRemoto
- ullibRole /b: EMember of Technical Staff - Enterprise AI (Remote) /lilibLocation /b: Remote... ..., building, and deploying scalable AI systems for enterprise environments. Candidates... ...implement machine learning pipelines to support data ingestion, processing, and model training...SystemTempo pienoRemoto
- ...projects Contribute to the design and evolution of cloud-native systems and DevOps pipelines Requisiti fondamentali Backend... ...platforms (AWS, Azure, GCP) Strong teamwork and ability to explain technical concepts to multidisciplinary teams Teamwork Clear...System
- ...the full life-cycle of specialist and executive-level hires... ...in Rome (Anagnina Area), supporting the FLEX mission’s Core... ...years of experience in systems or service monitoring. You will support monitoring activities within... ...analyze and respond to system alarms and anomalies...SystemLavoro ibridoDisponibilità immediataRemotoPermesso di lavoro
Etinars
Trieste2 mesi fa 30.000 € - 45.000 €
...baccrescere rapidamente la propria esperienza professionale /b grazie al supporto costante di un team multiculturale di professionisti... ...supportare PQE nei processi di compliance regolatoria quali la Computer System Validation presso la nostra sede dib Mirandola. /b /ppbr/...SystemImpiego permanenteDal lunedì al venerdì2 giorni/sett.Weekend- Tema Progettazione e/o lavorazione ed assemblaggio di componenti meccaniche di precisione necessarie alle attività di sviluppo, installazione, integrazione e manutenzione di strumentazione scientifica - Progetto PNRR NFFA-DICUP B53C22004310006 REQUISITI RICHIESTI ...Tempo determinato
- Bando e allegati Bando (268.74 KB) domanda (496.4 KB) Requisiti e titoli di studio il possesso del diploma di Istituto Tecnico nel settore Tecnologico con indirizzo Meccanica, meccatronica ed energia oppure Elettronica ed elettrotecnica oppure Chimica, materiali...Impiego permanente
- ...ricerca di un ingegnere per sviluppare sistemi di controllo per azionamenti in media tensione all’interno della Business Unit Power Systems. Lavorerai con ingegneri multidisciplinari per modellare, simulare e implementare algoritmi di controllo su hardware embedded, con...System
- ...HHLA PLT Italy is seeking a Network and Systems Engineer to join the Expansion Project Team in Trieste. You will plan, coordinate and deliver IT hardware infrastructure for the future terminal, ensuring systems are specified, delivered, installed and integrated on time...System
- ...neighboring markets. You will develop opportunities, manage distributors and system integrators, and close commercial deals. The role requires a strong technical understanding of energy storage systems, excellent negotiation skills, and willingness to travel within the...System
- ...Researcher to contribute to the ERC HyBOP project in Condensed Matter & Statistical Physics. You will explore atomistic models for aqueous systems, including supercooled water, and study UV-light interactions with ice in collaboration with Prof. Giulia Galli's group at the...System
- ...solutions for financial services clients. You will guide architecture, set engineering standards, and remain hands-on to deliver robust systems from prototype to production. /ppYou will collaborate with clients and senior stakeholders to translate business needs into...System
- ...seeking an Embedded/Robotics Software Engineer to advance UAV systems. You will work hands-on on embedded software, flight systems, autonomy... ...AI teams. /ppYou'll develop in C++ and Python for onboard and support systems, customize autopilot and flight-control functionality,...System
- ...Etjca Group Spa, Filiale di Pordenone, per Agenzia Regionale seleziona COLLABORATORI TECNICI AMBIENTALI, in grado di fornire adeguato supporto nelle attività di monitoraggio ambientale in particolare nell'uso della strumentazione scientifica di campo e di laboratorio,...Tempo determinato
22.000 €
...Application Operations /b da inserire all’interno di un bimportante contesto enterprise /b. /ppLa risorsa si occuperà della gestione e del supporto tecnico (anche documentali) con attività di monitoraggio, troubleshooting e risoluzione delle problematiche. /ppbr/ppbCompetenze...Impiego permanenteRemoto
