Charging Engineer Specialist

ph3Role Purpose /h3pWithin Italy Services Operation team the candidate will be responsible of 2nd level support of online charging solution. /ppWithin the team, the role is responsible of reactive and preventive maintenance and support of engineering and delivery teams in deploying new technologies and services ensuring that the implementation respects resiliency and monitoring standards. The role defines guidelines and performs trouble‑shooting activities as well as maintenance routines to avoid outages and guarantee service continuity with incidental service restoration. Out of hours support if necessary being part of a 24 x7 standby rota. /ppIn collaboration with 1st Line Operations teams, work out procedures related to the analysis of alarms in order to detect and eliminate faults. Perform data configuration, software rollout and support integration activities with planning and delivery functions. The Specialist manages the vendor for technical support services and interacts with Engineering and other Operation teams to provide Network stability to meet and exceed the expected performance KPIs. /ph3Join Us /h3pAt Vodafone, we’re not just shaping the future of connectivity for our customers – we’re shaping the future for everyone who joins our team. When you work with us, you’re part of a global mission to connect people, solve complex challenges, and create a sustainable and more inclusive world. If you want to grow your career whilst finding the perfect balance between work and life, Vodafone offers the opportunities to help you belong and make a real impact. /ph3What you’ll do /h3ulliIn case of incident, assure trouble shooting analysis and all the repair actions, including vendor support escalation, in order to achieve service and performance restoration. /liliPerform proactive maintenance activities to prevent incidents and constantly optimize the network, e.g. daily walkthroughs and health checks /liliSolve service‑related Customer complaints within SLA. Tracing and debugging on various service platform components. Complex traffic and E2E service trend and protocol analysis /liliKnowledge sharing in order to increase technical skills of other teams involved in deployment and operations activities in the network. Introduce and manage cutting edge technologies including vendor and on the job training /liliAssure planned work activities and upgrade of Services platform components with zero incident. Onboarding and implementation of Service requests ensuring quality of service and avoiding regression on functionalities /li /ulh3Who you are /h3pMust have technical / professional qualifications: /pulliUniversity degree: faculty of Electronics, Telecommunications and Information Technology /liliMin. 2 years of experience in Telecommunication on similar position. /liliHands on experience with Telco Service components /liliScripting knowledge (Linux, Python, Ansible) desirable /liliDatabase management knowledge (Arrowspike) desirable. /li /ulpCore competencies, knowledge and experience: /pulliDetailed understanding of main network and Telco protocols like SS7 (MAP, Camel), diameter, LDAP, SOAP. /liliTelco services analysis and troubleshooting in problem and change management. Analyse and interpret traces (e.g Wireshark traces, network element traces, logs). /liliGood knowledge of mobile network architectures 2G/4G/5G, VoLTE /liliKnowledge of microservices architecture /li /ulpTeam working oriented and ability to work across multi-functional and cultural boundaries with problem solving skills and /pulliattitude to manage emergency situations to deliver results and improve performance /liliGood communication skills, English (spoken and written), Italian (spoken and written). /li /ulh3What's in it for you /h3pThe starting salary will be at least €35.500 € + PDR. /ppThis figure represents the starting point only, and the final offer will be dependent on your individual skills, experience and potential assessed during the process, and the benchmarking information for the position’s reward level. /ph3Who we are /h3pWe are a leading international Telco, serving millions of customers. At Vodafone, we believe that connectivity is a force for good. If we use it for the things that really matter, it can improve people's lives and the world around us. Through our technology we empower people, connecting everyone regardless of who they are or where they live and we protect the planet, whilst helping our customers do the same. /ppBelonging at Vodafone isn't a concept; it's lived, breathed, and cultivated through everything we do. You'll be part of a global and diverse community, with many different minds, abilities, backgrounds and cultures. ;We're committed to increase diversity, ensure equal representation, and make Vodafone a place everyone feels safe, valued and included. /ppIf you require any reasonable adjustments or have an accessibility request as part of your recruitment journey, for example, extended time or breaks in between online assessments, please refer to for guidance. /ppTogether we can. /p /p #J-18808-Ljbffr