Coach&Consultant - Automotive

Company DescriptionMSX has been a trusted partner to leading vehicle manufacturers, their retailers, and mobility organizations globally for more than 30 years. Our unwavering commitment is to help our clients transform their businesses and effectively manage operations in the areas of: Sales Performance; Repair Optimization and Compliance; Parts and Accessories Sales Performance; and Consumer Engagement. With our global teams, industry expertise, and the power of technology, we design and deliver tailored, sustainable, and innovative solutions and services that help our clients optimize their operations and captivate their customers.Job DescriptionAre you an automotive fan? Are you an experienced coach in the automotive field? MSX has the job for you!MSX is looking for a proactive and enthusiastic Automotive Coach & Consultant to join our team. The role is focused on monitoring, supporting, and coaching the use of a new tool, providing both operational and advisory support to the Sales area and related departments. The position requires a solid understanding of Customer Journey principles and Sales and Service Processes, with the objective of improving Customer Experience (CE) performance across the network.Key ResponsibilitiesPrepare standard and ad-hoc reports and analyses related to Customer Experience (CE) metricsDraft and manage official communications to the sales and service networkCreate and deliver PowerPoint presentations on CE-related topicsSupport the CE department in the analysis and design of incentive schemesDesign, manage, and deliver virtual coaching sessions (webinars) on CE topicsProvide hands-on support to the Sales and Service network for the implementation of new projects and toolsDevelop and deliver training modules for internal field staff and the Sales & Service network on CE topicsDeliver classroom-based behavioral training on soft skillsConduct potential analysis and gap analysisQualificationsAdvanced knowledge of the automotive industryStrong analytical skills to evaluate qualitative sales and service KPIs and translate insights into action plans for continuous improvementProven experience with Dealer Management Systems (DMS) used in the automotive sectorExcellent knowledge of Microsoft Office, Visual Analytics tools, and database queryingAbility to analyze complex datasets and define effective solutionsSoft SkillsAbility to work independently, in groups, and within cross-functional teamsStrong mindset for sharing insights, reports, and resultsExcellent presentation and public speaking skillsStrong listening skills and ability to provide structured, constructive feedbackQualificationsUniversity degreeGood command of the English and Italian languageProfessional ExperienceMinimum 2 years of experience in data analysis and reporting rolesAdditional RequirementsAvailability to travel across the entire national territoryAdditional Information- CCNL Applicabile: Contratto del Commercio Terziario e Distribuzione Servizi- Livello 2MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. MSX is an equal opportunities employer and encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, neurodiversity or other personal characteristics and backgrounds, age, sexual orientation, gender reassignment, religion or belief, or marital and parental status. As users of the Disability Confident scheme, we interview all disabled applicants who meet the minimum criteria for the vacancy. SummaryType: Full-timeFunction: ConsultingExperience level: Not ApplicableIndustry: Automotive