Moncler Store Operations Manager - Milan

Overview

Moncler Group is specialized in luxury clothing and accessories. We are a Group characterized by experientiality, inclusiveness, sense of belonging to a community and contamination of different meanings and worlds.

Our goal is that Moncler's social channels not only communicate our identity or our products, but that they move to meet the interests, tastes and emotions of our community and beyond.

We are looking for a Store Operations Manager to complete the team in our Flagship Store in Milan.

The Store Operations Manager, as custodian of store's assets, will be accountable for leading all business support activities and processes, always ensuring effective and timely execution. In this role, the person will be in charge of managing and coaching the store team with energy and professionalism, will enable the sales team to maximize store performances and make sure excellent client service is always guaranteed.

Your Impact

• Ensure Moncler's sales and service standards are consistently upheld actively monitoring customer service quality, sales techniques and adherence to brand guidelines across all interactions with customers;
• Lead by example actively engaging with customers, demonstrating effective sales techniques, and fostering a positive work environment to motivate the sales team. Provide guidance and support, addressing challenges and encouraging a high level of performance;
• Be accountable for Back of House procedures overseeing inventory management, ensuring accurate record-keeping, efficient order processing and effective training and implementation of operational protocols to maintain a smooth workflow;
• Manage KPIs overseeing and optimizing store turnover, units per transaction (UPT), conversion rates, productivity metrics, and inventory management. Identify areas for improvement and implement strategies to increase sales and productivity;
• Analyze reports on sell-through rates and productivity, understand and proactively respond to the competitive environment, trends and identify future business opportunities;
• Effectively coach the team, providing training on selling techniques, Customer Experience Management (CEM), Customer Relationship Management (CRM), and ensuring all employees adhere to these programs and other company initiatives;
• Develop the team to ensure individual growth, employee engagement and career paths for future leaders using consistent communication i.e. One to One touch-bases, team meetings, management meetings and Individual development plans.

Qualifications

• Five years of previous experience in a managerial role, in structured Fashion Luxury Retail Companies;
• Proficiency with MS Office;
• Proven experience with clienteling, payments and warehouse management systems and tools;
• Proven excellent client service and stock management skills;
• Fluent in English;
• Willingness to evolve in the organization.
  

We would appreciate a person that has:

• Degree with specialization in Retail/Hospitality Management;
  

• Proven skills in team management, recruitment and development;
  

• Knowledge of a third language.
  

. . .

"Moncler is an equal opportunity employer, which means we do not discriminate on the basis of Ethnic origin, Skin color, Religion, Civil status, Age, Nationality, Ancestry, any form of disability or neurodivergence, medical condition, Gender, Gender Identity or Expression, Sexual Orientation. We celebrate diversity and are committed to creating an inclusive environment for all employees."