Services Engineer

ppbThe Service Engineer (Technical Support Operations) /b is responsible for the bimplementation, delivery, maintenance, and optimization /b of Endian solutions for partners and customers.br/They ensure that every deployed system operates securely, reliably, and efficiently, bserving as a key technical point of contact /b during service operations and maintenance.br/This role requires a bhands-on, proactive, and customer-focused approach /b, ensuring bservice continuity, partner satisfaction, and operational excellence. /b /p h3Responsibilities /h3 ul libInstall, configure, integrate, and maintain /b Endian products and services /li liEnsure bsystem uptime, availability, backups, patching, and proactive monitoring /b /li liDiagnose and resolve technical issues with a focus on broot cause analysis, prevention, and continuous improvement /b /li libCollaborate with internal teams /b to ensure service quality and consistency /li liDocument technical activities and maintain bclear, structured communication /b with partners and internal teams /li liIdentify boptimization and automation opportunities /b and contribute to process improvement /li liConduct or participate in bpartner and customer meetings, training sessions, and service reviews /b to ensure correct adoption and effective use of the Endian platform /li liKnowledge of bLinux system administration /b and bnetworking fundamentals (TCP/IP, routing, VLANs, VPNs) /b /li liUnderstanding of bcybersecurity concepts /b (firewalls, ZTNA, IDS/IPS, threat prevention) /li liExperience with bvirtualization and container technologies (VMware, Proxmox, Docker, or similar) /b /li liFamiliarity with bmonitoring and troubleshooting tools (Zabbix, PRTG, Nagios) /b /li libBasic scripting and automation skills (e.g., Bash, Python, Ansible) /b /li liExperience with bIT service management tools (Jira, Confluence, or equivalent) /b /li liKnowledge of bITIL best practices and ISO 27001 principles /b for IT service management and information security /li liAbility to bcoordinate across technical teams /b and collaborate cross-functionally to resolve issues and improve services /li liExcellent bcommunication, documentation, and customer interaction skills /b /li liExcellent command of bEnglish and Italian (German is a plus) /b /li libTeamwork and collaboration mindset /b /li libAccuracy, accountability, and reliability /b /li liFlexibility and autonomy in problem-solving /li libAnalytical and solution-oriented thinking /b /li libAdaptability in dynamic and fast-changing environments /b /li libPassion for technology and curiosity for innovation /b /li libOut-of-the-box thinking and proactive attitude /b /li /ul h3What we offer /h3 ul liAgile structured, easy-going, distributed multi-national, multi-language organization /li liWorkplace which is never boring and allows the possibility to evolve professionally /li liPossibility and encouragement to take a part on development of the company /li liFlexible working location and hours /li liSnacks and drinks at the office, lunch contributionbA workplace that values innovation, collaboration, and continuous learning /b /li /ul /p #J-18808-Ljbffr