Retail IT Engineer Lead

pbWe are /b an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. /ppEmpowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community. /ppbYou are /b seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! /ppbLife @ToryBurch is Special Because: /b /ppWhen you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. /pulliOur culture is welcoming and inclusive -- everyone is empowered to make a difference. /liliWe have the best team in the world and believe in paying competitively and rewarding for high performance. /liliYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. /liliWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales. /liliWe are invested in your professional growth – you’ll have access to free executive coaching on-demand. /li /ulpbThis Role is Tailor-Made for You Because: /b /pYou’re a hands on engineering manager who loves making stores run flawlessly – from POS and payments to clienteling and store reporting – and you know how to turn business needs into reliable, observable software and smooth store operations. You’re comfortable leading vendor resources, partnering with Store Operations, and diving into new store openings while improving day to day reliability.ppbWe are /b an American luxury lifestyle brand, founded in 2004. Anchored in the casual elegance of American sportswear, Tory’s design philosophy is defined by effortless silhouettes, innovative materials, eclectic juxtapositions of color, and the tension of past and present. The collections include ready-to-wear, handbags, footwear, accessories, jewelry, home and beauty. /ppEmpowering women is the company’s guiding principle, expressed through Tory’s collections and reflected in the company culture as well as the work of the Tory Burch Foundation. Established in 2009, the Foundation provides women entrepreneurs in the United States with capital, education and community. /ppbYou are /b seeking a work environment where people are encouraged to dream, explore, discover and, as important, laugh together. If you’re prepared to work hard, create impact, and have fun while doing it, we would love to have you join #TeamTory. Apply today! /ppbLife @ToryBurch is Special Because: /b /ppWhen you join us, you’re joining a global, purpose-led company on an exciting growth journey with an amazing culture and great benefits. /pulliOur culture is welcoming and inclusive -- everyone is empowered to make a difference. /liliWe have the best team in the world and believe in paying competitively and rewarding for high performance. /liliYour overall well-being is important to us; we offer generous benefits to help you take care of your mental and physical health, create financial security, and achieve wellness in all areas of your life. /liliWe love seeing our employees wear our beautiful collections. You’ll receive a generous employee discount and access to exclusive sample sales. /liliWe are invested in your professional growth – you’ll have access to free executive coaching on-demand. /li /ulpbThis Role is Tailor-Made for You Because: /b /pYou’re a hands on engineering manager who loves making stores run flawlessly – from POS and payments to clienteling and store reporting – and you know how to turn business needs into reliable, observable software and smooth store operations. You’re comfortable leading vendor resources, partnering with Store Operations, and diving into new store openings while improving day to day reliability.pbA Day in the Life: /b /ppbYour Key Responsibilities include: /b /ppbOwn store technology delivery operations. /bLeadfeature development and on‑call forbPOS, clienteling, store reporting, and payments /b; run incident/root cause analysis, harden releases, and monitor uptime, authorization success rates, and tender reliability. bLaunch scale new stores and relocations. /bPartner withRetailOps to stage POS devices, payment terminals, and clienteling iPads forbnew store openings /b; ensure configuration, integrations, security, and acceptance tests are complete before doors open. bIntegrate payments clienteling. /bWork with payment and POS partners and clienteling platforms to deliver frictionless checkout and associate workflows, aligning SDKs, APIs, and compliance requirements. bEnable omnichannel store experiences. /bCoordinate with Global OMS and eCommerce teams to supportbBOPIS, ship‑from‑store /b, and remote selling; track store‑level SLAs and inventory price accuracy that underpin these journeys. Manage vendor relationships and coordinate with external partners for hardware, software, and network services. Participate in strategic planning forretailtechnology evolution and innovation. Ensure high availability and performance ofretailapplications, including CRM, mPOS, and store network infrastructure. bMeasure improve. /bMaintain dashboards for latency, error budgets, device health, and store uptime; prioritize backlogs with data; align release calendars with trade/holiday peaks and change‑management controls. /ppbRequirements: /b /pulliMinimum 8 years of experience inIT, with at least 6 years in aretail-focused environment. /liliProven track record of managing and deploying modern POS systems andretailapplications. /liliStrong understanding ofretailoperations, store infrastructure, and customer-facing technologies. /liliExperience with project management methodologies and tools. /liliExcellent communication and stakeholder management skills. /liliFluent in English; additional European languages are a plus. /liliWillingness to travel acrossItaly and EU regions as needed with overnight travel. /li /ulpbTo Land This Role: /b /ppbWhy You'll Want to Join Our Team: /b /ppbHow We Work Together /b /pulliAdaptable – We change before we have to /liliEntrepreneurial – We own it /liliCollaborative – There’s no “I” in Tory /liliClient Brand Focused – We put ourselves in Tory’s shoes /liliLive the Values – We show up for each other /liliFunctional Expertise – We’re constantly learning and growing /li /ulpb#TeamTory Values /b /ppWe show up with honesty kindness, act with integrity compassion, work with passion humility and lead with excellence humor. /p /p #J-18808-Ljbffr