Specialist I, Customer Service

ppbStep into a career with ASM, where cutting edge technology meets collaborative culture. /b /ppFor over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.Butwe’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential. /ppWe’re not like most. We don’t just overcome obstacles – we don’t see them. Instead, we see the potential in every person, and every situation. We don’t wait for opportunity to appear – we create it. bMeet ASM /b. A company that has been searching for people just like you. /ph3Who is ASM? /h3pASM is a leading, global supplier of semiconductor wafer processing equipment. Our ambitious team is dedicated to delivering innovative technology solutions to the world’s leading semiconductor manufacturers. We have over 2,200 employees based in 16 countries. Our goal is to remain an industry leader by being ahead of what’s next. We accomplish this by focusing on finding collaborative solutions to make integrated circuits, or chips, smaller, faster and even more powerful. /ppbASM /b is an inclusive workplace. We at ASM are a truly global organization that works diligently with an open‑mind in all areas of our business. We strive for a culture and work style that fosters trust and transparency. We put our people first, bWe Care /b and that is how we will continue to succeed. /ph3Position summary /h3pThe Operations Specialist is responsible for supporting and improving day‑to‑day business operations to ensure efficiency, accuracy, and service excellence. The Operations Specialist serves as a key liaison between internal teams, strategic spares account managers, logistics and stakeholders to drive operational effectiveness and business results. /ph3Job Description /h3h3Operational Management /h3ulliExecute and support daily operational activities to ensure business continuity and service delivery. /liliMonitor operational workflows, identify bottlenecks, and implement corrective actions. /liliCoordinate activities across departments to ensure alignment with business objectives. /liliEnsure compliance with company policies, procedures, and regulatory requirements. /li /ulh3Data Analysis and Reporting /h3ulliCollect, analyze,interpret and publish operational data and performance metrics. /liliPrepare regular reports, dashboards, and KPI scorecards. /liliIdentify trends, risks, and opportunities based on operational performance. /li /ulh3Project Coordination /h3ulliSupport operational projects, system implementations, and organizational initiatives. /liliTrack project milestones, action items, and deliverables. /liliAssist with change management activities and user adoption efforts. /liliCoordinate testing, training, and process documentation for new initiatives. /li /ulh3Experience /h3p2-5 years customer service within a high tech environment is required or an equivalent combination of education and experience from which comparable knowledge, skills and ability has been achieved. /ph3Required Qualifications /h3pBachelor's degree in Business Administration, Operations Management, Supply Chain, Engineering, or related field. /pp2-5 years of experience in operations, supply chain, customer service, logistics, or a related business function. /ppStrong analytical and problem‑solving skills. /ppProficiency in Microsoft Excel, Power BI, and Microsoft Office Suite. /ppExperience using ERP, CRM, or operational management systems. /ppExcellent communication and stakeholder management skills. /ph3Preferred Qualifications /h3pKnowledge of supply chain, inventory management, or customer operations. /ppProject management experience. /ppTo learn more about ASM, find us at asm.com andon LinkedIn,Facebook,Instagram, XandYouTube. /ppASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law. /p /p #J-18808-Ljbffr