Customer Service Representative

About the Role

As a Customer Service Representative, you will be based in our Office in Presezzo (BG) Italy near the spare parts warehouse, where you will work closely with the team to ensure the fast and accurate dispatch of spare parts to our global customers. You will manage customer inquiries, orders and provide real-time updates on parts availability and delivery status.

Responsibilities

• Order Management: Process spare parts orders accurately and efficiently using the ERP system.
• Quotation Handling: Prepare and follow up on price quotations, ensuring competitive lead times and availability.
• Liaising with Warehouse: Coordinate with the warehouse team in Presezzo to monitor stock levels and prioritize urgent shipments.
• Invoicing & Documentation: Manage the billing process and ensure all export/shipping documentation is correct for international deliveries.
• Back-order Monitoring: Proactively update customers on delayed items and provide estimated arrival times.
• Complaint Resolution: Handle returns (RMAs) and shipping discrepancies, working to resolve issues quickly.

What You Bring

• Experience: Proven experience in customer service or sales support, preferably within a technical or manufacturing environment (spare parts, automotive, or machinery).
• Language Skills: Proficiency in English and Spanish (both written and spoken); knowledge of other languages is a plus.
• ERP Knowledge: Familiarity with ERP systems (AS400 and Oracle) and Microsoft Office, particularly Excel.
• Soft Skills: Strong communication and problem‑solving skills, with a high degree of accuracy and attention to detail.
• Customer Focus: A proactive and helpful attitude, capable of managing multiple priorities in a fast‑paced environment.

What We Offer

• A collaborative and inclusive work environment.
• Opportunities for professional and personal development.
• Support for work‑life balance and employee wellbeing.
• A role in supporting the cement industry's green transition.

Equal Opportunity Employer

As an equal opportunity employer, FULLER embraces diversity and equality by promoting an environment of inclusion. We encourage applicants of all backgrounds and perspectives to apply – the more diverse our employees are, the stronger our team is. In our commitment to equal opportunity and eliminating bias, we kindly request that you exclude personal information such as age, ethnicity, marital status, number of children, and photographs from your application materials.

Contact & Application

Questions about the position may be directed to Alex Cattaneo at Visualizzare la mail su click.appcast.io. Please apply by clicking “apply” on this page. We will be reviewing applications on an ongoing basis, so please apply as soon as possible.