ARMY TAP - Contract Installation Manager (CIM)

ppCategory /p pOperations Support /p pJob Location /p pVicenza, Veneto, Italy /p pTracking Code /p p5483 /p pPosition Type /p pFull-Time/Regular /p pCALIBRE is an employee-owned mission focused solutions and digital transformation company supporting clients across defense, federal, and commercial markets. Through innovative services, data-driven solutions, and deep domain expertise, CALIBRE helps organizations solve complex challenges, improve operational performance, and achieve mission success. Our employee-owners are committed to delivering exceptional value while fostering a culture of collaboration, accountability, professional growth, and service excellence. /p pCALIBRE is seeking a Contract Installation Manager (CIM) to support the Army Transition Assistance Program (TAP) at an assigned military installation. The Contract Installation Manager serves as the primary contractor representative at the installation and is responsible for overseeing daily TAP operations, ensuring high-quality service delivery, and coordinating with Government personnel, command leadership, and community stakeholders. The CIM provides leadership for installation-level operations while maintaining direct involvement in supporting Soldiers as they prepare for successful transitions from military to civilian life. /p pThe successful candidate will be responsible for managing operational activities, supervising staff, monitoring program performance, and ensuring compliance with Army TAP requirements, Government policies, and contract standards. This position requires strong leadership, customer service, organizational, and stakeholder engagement skills to support mission success and maintain uninterrupted transition services. /p h3Summary /h3 pThe Contract Installation Manager leads day-to-day Army Transition Assistance Program operations at an assigned installation and serves as the primary contractor point of contact for local Government and command stakeholders. The position is responsible for operational oversight, staff coordination, service quality, compliance monitoring, customer satisfaction, and effective delivery of transition assistance services. /p h3Key Responsibilities /h3 ul liManage daily TAP Center operations, including staffing coverage, scheduling, facilities coordination, customer flow, and service delivery activities. /li liServe as the principal contractor point of contact for the Installation TAP Manager, Government personnel, command representatives, and local stakeholders. /li liCoordinate workshops, individual counseling sessions, financial counseling services, Capstone activities, hiring events, and other transition support services. /li liEnsure all services are delivered in accordance with approved curriculum, Army policies, performance standards, class-size requirements, and customer service expectations. /li liSupervise and support counselors and liaison personnel, including workload assignments, leave coverage, training compliance, and local performance management. /li liMonitor and validate attendance records, participant appointments, customer feedback, data entry, case documentation, and site-level reporting requirements. /li liProvide weekly operational updates to Regional Leadership regarding accomplishments, staffing status, upcoming activities, identified risks, corrective actions, and resource requirements. /li liIdentify and resolve site-level issues involving facilities, equipment, Government-furnished property, systems access, scheduling, and stakeholder coordination. /li liSupport hiring, onboarding, incumbent retention, CAC and badging activities, network access requirements, and local knowledge transfer efforts. /li liPerform Transition Counselor and/or facilitator duties as needed to maintain service continuity and direct awareness of Soldier needs. /li /ul h3Required Skills /h3 ul liStrong leadership, organizational, and team coordination skills. /li liExcellent customer service and stakeholder engagement abilities. /li liStrong written and verbal communication skills. /li liAbility to analyze operational performance and implement corrective actions. /li liExperience managing schedules, records, and customer-facing operations. /li liStrong facilitation, counseling, and problem-solving capabilities. /li liAbility to manage multiple priorities in a dynamic and fast-paced environment. /li liProficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams. /li liAbility to obtain and maintain required Government suitability, installation access, Common Access Card (CAC), and system access. /li /ul h3Preferred Skills /h3 ul liKnowledge of Army Transition Assistance Program policies, procedures, and service delivery requirements. /li liFamiliarity with Career Readiness Standards (CRS), Individual Transition Plans (ITP), and Capstone requirements. /li liKnowledge of military installation operations and support services. /li liAbility to build and maintain effective working relationships with military leaders, Government personnel, community organizations, and workforce development partners. /li liExperience working within performance-based Government contract environments. /li /ul h3Required Experience /h3 ul liBachelor's degree from an accredited college or university. /li liMinimum of two (2) years of Army Transition Assistance Program (TAP) experience in career counseling, transition assistance, workforce development, military personnel support, education, human services, or a related field. /li liExperience coordinating schedules, personnel, stakeholder activities, and customer-facing operations. /li liExperience supporting program execution, service delivery, and operational management activities. /li liDemonstrated ability to monitor performance, identify issues, and implement effective corrective actions. /li /ul h3Preferred Experience /h3 ul liPrior military service or experience supporting military personnel, veterans and military families. /li liExperience serving as a site lead, senior counselor, training coordinator, or installation program manager. /li liExperience supporting Army or Department of Defense programs. /li liExperience with Army or DoD transition systems of record. /li liExperience leading teams within workforce development, counseling, education, or human services environments. /li /ul pCALIBRE and its subsidiaries are an Equal Opportunity Employer and supports transitioning service members, veterans and individuals with disabilities. We offer a competitive salary and full benefits package. /p /p #J-18808-Ljbffr