Stock Controller - Marc Jacobs - Serravalle

About Marc

Born in New York City in April 1963, Marc Jacobs attended the High School of Art and Design and graduated from Parson’s School of Design. As a design student, Jacobs was the recipient of some of the School’s highest honors including design student of the year.

In 1984, The Marc Jacobs Label was founded along with business partner Robert Duffy and has since become a global brand.

Objective of the role

As the Stock Controller for the Marc Jacobs Store in Serravalle, your role is to maintain and operate an efficient stock room enabling the sales team to maximise profitable sales. Acting as a Brand Ambassador, stock must be organised, managed and controlled to ensure the luxury quality of Marc Jacobs products is maintained and stock loss is minimised.

Main Responsibilities

Brand Ambassador

• Excite and install passion and pride for the brand
• Embody the brand image for customers and the store team and have a strong understanding of the brand DNA
• Lead by example and demonstrate role model behaviour that is always representative of the brand adhering to the dress codes and appearance guidelines

General Store VM/ Client Management

• Reflect the visual merchandising guidelines promoting the brand image
• Enhance customer service standards in store to ensure the best client journey

Sales/ Business Monitoring

• Welcome all clients to ensure they feel comfortable in the environment and educate them about the brand
• Build and maintain a relationship with them
• Introduce additional complementary products targeted to your client and share product knowledge to drive sales and achieve targets
• Process the sale in a confident and professional manner
• Gather the client’s CRM details to enlarge your client book
• Drive your product knowledge by keeping up to date with fashion trends
• Update yourself on all product lines through research
• Ensure all Company policies and procedures are attended
• Support control and management of stock

Sales/ Team Management / Back Office

• Work with the sales team to maximise sales and ensure efficiency
• Ensure all Company policies and procedures are adhered to
• Ensure CITES requests are completed for all exotic products
• Monitor stationary stock levels and place orders to ensure supplies don’t run out.

Profile

• Education : to A Levels or above
• Experience : minimum of 2 years’ experience in sales and stock control in a fashion environment, preferably luxury
• Good team player and ability to work alone with high levels of motivation
• A passion for stock management
• Excellent at working and delivering against deadlines and the ability to work under pressure
• Ability to prioritise and be able to multi task
• Ability to establish a proactive approach in tackling issues and seek to identify and implement solutions
• Proactive and positive in approach
• Able to communicate effectively with all internal and external team