Business Application Specialist

Who We Are:

Arsenale is a multi-brand Group capable of providing a comprehensive service to the largest and most renowned luxury global market operators who wish to expand in Italy. Founded and supported by internationally renowned entrepreneurs and investors, Arsenale aims at creating the leading luxury hospitality group in Italy. To pursue that ambition, the Group launched an impressive investments plan to boost tourism and made-in-Italy through the acquisition, re-development and enhancement of iconic hotels and hospitality solutions in the most beautiful locations of the country.

What We Are Looking For:

We are looking for a Business Application Specialist to join our Group Technology & Innovation Team , supporting the adoption, integration, development and delivery of business applications and digital solutions for internal teams and external users. The scope includes project management tools, ERP and PMS platforms, websites and other digital services. The role will work closely with business stakeholders and technology partners to translate operational needs into functional requirements and coordinate implementation activities, from configuration and integration through testing, rollout and user adoption.

Key Activities:

• Requirements Gathering and Business Process Analysis: Gather business needs from internal stakeholders, analyse operational processes and translate them into functional requirements and acceptance criteria, identifying opportunities for improvement and automation.
• Application Management and Evolution: Support the adoption and ongoing evolution of assigned applications and digital solutions. Coordinate configuration, development and integration activities with technology partners, tracking functional issues and enhancement requests.
• Project Planning and Coordination: Coordinate assigned application initiatives, maintaining activity plans and tracking progress, deadlines and dependencies. Work with internal teams and external suppliers, escalating risks and decisions when needed.
• Testing, Release and User Acceptance: Coordinate assigned application initiatives, maintaining activity plans and tracking progress, deadlines and dependencies. Work with internal teams and external suppliers, escalating risks and decisions when needed.
• Adoption, Documentation and Continuous Improvement: Support users through training and clear documentation, collect feedback and monitor application adoption. Identify improvements to usability, functionality and business processes, coordinating follow-up actions with stakeholders and suppliers.

Qualifications:

• Technical diploma, ITS qualification, or Bachelor’s/master’s degree in computer science, Telecommunications, Computer Engineering, or a related field;
• At least 1–3 years of hands-on experience in business application management, application support, requirements analysis, testing, and process improvement, preferably within hospitality, hotel, railway, or other complex, multi-site operational environments.
• Good understanding of the application lifecycle, including configuration, testing, release management, user adoption, and application support.
• Experience with PMS, POS, CRM, guest booking systems, and hotel operational processes
• Strong ability to prioritize activities, coordinate external suppliers and partners, and communicate clearly and effectively with internal and external stakeholders.
• Ability to work independently, with a structured and methodical approach to analyzing application issues and anomalies, identifying root causes, and coordinating their resolution with relevant stakeholders and external providers.
• Excellent command of both Italian and English.

What We Offer:

• Annual gross salary ranging from €31.000 to €36.000;
• Meal vouchers;
• Supplementary health insurance;
• A culture that values diversity, equity, and inclusion.