Service Delivery Quality Manager South Europe

Service Delivery Quality Manager South Europe

Location: Rubiera, Italy

At Tetra Pak we commit to making food safe and available, everywhere; and we protect what's good – protecting food, protecting people and protecting the planet. By doing so we touch millions of people's lives every day. And we need people like you to make it happen. We empower you to reach your potential with opportunities to make an impact to be proud of – for food, people and the planet.

Job Summary

We are now looking for a Service Delivery Quality Manager South Europe who will lead the quality delivery of the Customer Services Operations team in South Europe by implementing CI (TPM) through data‑driven decision‑making and lessons learned processes. You will report to the Director of Service Support & Delivery Quality for EMEA. The position is permanent, based in Rubiera, Italy, and you will travel up to 20% of your time.

What you will do

As a Service Delivery Quality Manager South Europe you will lead services quality continuous improvement of CSO delivered activities, through a data‑driven approach. Main responsibilities:

• Drive field‑force standardisation on evaluation and implementation of delivered services (e.g., 6 steps, first‑time right, PSM approach, Maintenance Work Order to Feedback, performance after MRK/SK installation, training, vertical start‑up after maintenance and equipment installation up to performance validation, Parts and WCM delivery, etc.) to maximise quality, productivity and a positive customer experience.
• Provide improvement recommendations to the CSO field force related to Tetra Pak installed‑base performance at key customers under service agreements, contributing to overall services results and customer experience.
• Follow up on CX for Services and additional customer feedback data (e.g., issue resolution, maintenance, installations, etc.) that will help translate customer needs into quality standards supporting overall quality.
• Drive quality‑maturity development and transformation among CSO stakeholders, including the Service Delivery Engineer and Flex Zone.
• Lead customised initiatives at key customers that will impact the quality of services (e.g., execution assessments, customised service‑quality evaluation, etc.).

We believe you have

• Bachelor’s or master’s degree in engineering/quality or equivalent.
• 5 years’ experience in Quality Management focusing on PSM and Project Management on Tetra Pak products and services.
• Knowledge and experience in Change Management, Project Management, collaboration and quality methodologies and tools.
• Proficiency in Italian and English (both written and spoken).
• Knowledge of Greek is an added value.

We are looking for a results‑oriented professional who can drive actions to improve quality maturity and lead continuous improvement initiatives. The role involves active participation in Quality Governance and close follow‑up on the deployment of the quality plan. You will deploy group quality methodologies and tools, such as PSM and WCM, and lead or support issue‑resolution activities to ensure sustainable quality performance.

We offer you

• Variety of exciting challenges with ample room for development and training in a truly global landscape.
• Great opportunities for building your own area of competence and expertise within the team.
• Equal‑opportunity employment that values difference and diversity.
• Market‑competitive compensation and benefits with flexible working arrangements.

Diversity, equity and inclusion is an everyday part of how we work. We give people a place to belong and support them to thrive, an environment where everyone can be comfortable being themselves and has equal opportunities to grow and succeed. We embrace difference, celebrate people for who they are, and for the diversity they bring that helps us better understand and connect with our customers and communities worldwide. We are committed to building an inclusive workplace and welcome applications from all individuals, regardless of background, identity or personal characteristics. If you require a reasonable accommodation to complete an application, participate in an interview, undergo an assessment, or engage in any part of the selection process, please complete this request form: Our Careers site has a dedicated page to DEI: