Application Engineer Metal South West EU

Overview

Join Henkel Adhesive Technologies as a technical expert supporting line/start-up, product recommendations and trials for customer applications. You will train field sales and customers, and liaise with sales, marketing, PD, and Innovation teams to deliver value-driven solutions. You'll perform technical visits, capture feedback in CRM (Salesforce), and identify opportunities for equipment-driven process improvements. You will help drive internal innovations, report quality issues, and may supervise lab work for customer samples. This role combines hands-on lab work with cross-functional collaboration to enable sustainable growth and customer success.

Retribuzione / Benefits

• flexible work hours
• hybrid work model
• work from anywhere up to 30 days per year
• health and preventive care programs
• employee share plan with Henkel matching shares
• free canteen

Responsabilità

• Line and/or process start-up support for products
• Provide product recommendations and trials for new products
• Deliver technical training and coaching to field sales and customers
• Communicate with sales, marketing, PD, Innovation, and AE field teams
• Consult customers on value-generating solutions for their processes
• Identify opportunities to provide equipment solutions to enhance customer processes
• Conduct technical visits/audits/troubleshooting with customers and document in CRM (Salesforce)
• Leverage customer feedback to drive optimization in customer service and identify new business opportunities
• Report quality issues or customer complaints to relevant parts of the organization
• May supervise laboratory work for samples from customers and report results to customers
• Promote internal SBU innovations and cross-account learnings

Requisiti fondamentali

• Master's Degree in Chemistry and/or Materials
• Practical laboratory skills
• Analytical thinking
• Strong team spirit and communication skills
• Willingness to travel around 50% in Italy and Greece (and possibly abroad)
• Fluency in Italian and English
• team collaboration
• clear communication
• problem-solving
• Practical lab skills
• Analytical thinking
• CRM experience (Salesforce)