Operations Executive

ph3Vacancy Information /h3 pReporting line: Director of Operations /p pLocation: Rome or Venice (Hybrid - 3 days per week in the office, 2 days per week from home) /p pHours: Monday - Friday, 40 hours per week (9 AM - 5.30 PM) /p pHigh season: During the high season April-October, one Saturday per month on rota and during the week on shifts (8am-4.30pm or 10:30am-7pm) /p h3Company Introduction /h3 pThe Travel Corporation (TTC) is a family of brands that has been making travel matter for over 100 years. Established in 1920 and driven by service, our award-winning brands, including Trafalgar, Contiki and Insight Vacations, welcome over two million guests every year. /p pWe are a fun, high-performing and collaborative team, where professional growth is prioritised. When you grow, we grow as a company. /p h3The Role /h3 pPlays a vital role in the pre-departure organization by overseeing and managing the company’s day-to-day operations. They are responsible for ensuring that all office processes run smoothly, efficiently, and in line with the TTC’s objectives /p h3Our Values /h3 ul liinherent Passion: our love for travel is the foundation of everything we do /li liincredible People: diverse, delightful and dedicated individuals /li liimpactful Purpose: making a positive impact on the destinations, communities and wildlife we visit /li /ul h3What Will You Do? /h3 ul liEnsure Sightseeing times and tickets are added to the documentation delivered to the TDs. /li liAnswer and assist all Travel Director (TD) queries either in person or over telephone/teams /li liCommunicate relevant information to TDs in advance of all trip departures, via Teams channels. /li liWork with other departments to ensure the smooth running of upcoming trips. /li liTD’s complaint is listened to, and suitable solution is sought. /li liWhere necessary escalat to Team Manager, ensuring no issues is left unresolved. /li /ul h3About You /h3 ul liFlexible, willing to step in and able to assist with shift cover where necessary /li liPleasant and friendly manner. /li liConfident /li liOpen to developmental feedback. /li liCollaborative /li liAble to multi-task and prioritise. /li liHigh attention to details /li /ul /p #J-18808-Ljbffr