Sr. Field Support Technician

• The Field Service Technician is a traveling position with work being conducted at various locations throughout multiple states.
• The FST provides technical support to customers, both onsite (primary) and on the telephone/computer (secondary).
• In this role, you will install, demonstrate, qualify, troubleshoot, repair, and alter Una-Dyn/Piovan equipment, utilizing knowledge of our equipment to provide technical support on multiple product lines.
• While primarily working in customer facilities, there are times when you will provide office-based work for phone support, as well as performing administrative tasks such as opening and managing support cases and providing service reports and documenting expenses.
• Perform startup, repair, and preventative maintenance service work at customer sites.
• Apply troubleshooting techniques to identify and resolve problems during repairs, startups, and assessments.
• Arrange, schedule, and perform travel to and from jobsite. Not often, but sometime this may include international locations.
• Document all actions and expenses, including service reports, expense reports, and product alterations.
• Provide technical telephone support for customers, Sales, and other colleagues FSTs; Research and secure answers to problems.
• Conduct plant-floor training classes for customers on equipment operation and maintenance.
• Practice Una-Dyn service ethics concerning safety, attitude, appearance, conversation, and quality of work.

We are an Equal Opportunity Employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, or any other legally protected characteristic. We are committed to creating an inclusive and diverse workplace.

Organization

• Business Unit: UNA-DYN
• Department: Field Service Technicians Group