Field Service Engineer Italy - I

Your role

Join Us – Field Service Engineer (Vacuum Technique Service)

Are you passionate about delivering exceptional customer service and solving technical challenges. At Edwards, part of the Atlas Copco Group, we’re looking for a dedicated Field Service Engineer to join our Europe General Vacuum Customer Center, to help drive the growth of our Vacuum Technique Service program by ensuring our customers receive outstanding support every time. You will be based close to the Piemonte region (Piemonte (Torino - Novara - Asti), and willing to travel to customer sites across the region.

In this role, you’ll be at the forefront of customer satisfaction—providing timely, hands-on service that keeps equipment running smoothly and efficiently. Whether it’s troubleshooting, repairs, installations, or technical demonstrations, your expertise will help minimize downtime, reduce costs, and showcase the full potential of our products.

Key Responsibilities

• Deliver high-quality field service, including maintenance, troubleshooting, and commissioning, while representing our vacuum brands.
• Follow SOPs to perform preventive maintenance effectively.
• Build strong customer relationships and identify on-site business opportunities.
• Proactively generate leads for the Sales team.
• Share insights and best practices with colleagues to strengthen team knowledge.
• Communicate service activities clearly via reports, emails, and calls.
• Collaborate with internal teams to resolve issues and provide tailored customer solutions.
• Maintain a clean, organized workspace and complete accurate documentation.
• Adhere to all safety protocols, including site-specific guidelines and PPE usage.
• Occasionally support workshop repairs in line with Edwards standards.

Qualifications & Experience

• Vocational training in mechanical or maintenance engineering (required); electrical engineering (preferred)
• Minimum 5 years’ experience in industrial equipment maintenance, ideally with vacuum pumps

Technical Knowledge

• Strong mechanical and electrical expertise
• Keen interest in staying current with technical advancements
• Background in industrial service roles

Key Skills

• Customer-focused with strong communication skills
• Professional, efficient, and accurate work ethic
• Integrity and teamwork mindset
• Willingness to learn and share knowledge
• Confident and approachable presence

Additional Requirements

• Fluent in English (spoken and written)
• Comfortable interacting with customers
• Willing to travel across Italy and occasionally within Europe

In return, we offer

Passionate people create exceptional things! At Atlas Copco we believe in challenging the status quo, always looking for a better way. Our leading-edge technology enables us to innovate for a sustainable future.

We believe that people make it happen and with us you are empowered to act. Your ideas can make a real difference and contribute to the quality of life for people everywhere.

We offer a wide range of interesting job roles and many opportunities to grow. This is where it begins – Join us at the Home of Industrial Ideas.

International career opportunities within the Atlas Copco Group.

Attractive Compensation And Benefits Package.

You can grow with us: we always look for internal candidates before checking the market and have training and development programs.

We have a friendly, family-like atmosphere.

You can be creative and promote your own ideas.

Every day brings new challenges and new things to learn.

Our caring culture and leading-edge technology enable us to innovate for a sustainable future.

We care about each other and the world around us.

Safety and well-being always come first.

Atlas Copco Italy (Edwards S.r.l) is committed to and promotes equal opportunities. All qualified applicants will be considered for employment without regard to sex, gender identity, sexual orientation, race, color, religion, nationality, disability, age, or any other characteristic protected by law.

Job classification and collective labor agreement (CCNL): Metalmeccanico, Level C2. Starting salary within the relevant salary range from EUR 27,300 gross per year. The actual salary offered will be determined based on various factors, including, but not limited to, internal pay equity, level of responsibility, and the experience and skills of the selected candidate.

Job location

Torino, Novara, Asti

About General Vacuum / Edwards (part of the Atlas Copco Group)

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.