HVACR Service & Safety Leader

This job advertisement is addressed to all female and male candidates who meet requirements, without any discrimination based on sex, gender, sexual orientation, nationality or ethnic origin, religious belief, disability, and/or any other personal or social condition.

What you will do

You will lead the operational delivery for the assigned jobs and customers, ensuring service excellence and meeting financial performance expectations. Your responsibilities will include managing daily activities such as Health & Safety–driven risk analysis, planning and coordination, customer communication, and the efficient management of technical teams and resources.

How you will do it

• Develop a deep understanding of customers, their businesses, and the processes and tools they use to achieve their objectives.
• Ensure best-in-class service delivery through effective resource planning, deployment, and field operations administration.
• Own and drive financial KPIs for the assigned area of responsibility, including revenue, margin, profitability, resource utilization, and absorption.
• Partner closely with your direct manager and other service delivery leaders to ensure resources are deployed in line with contractual obligations and customer commitments.
• Monitor field service execution to ensure internal processes are followed and customer expectations are consistently met.
• Track and report competitor activity and market trends relevant to the service business growth strategy.
• Apply and promote safety policies in industrial environments in accordance with Italian Legislative Decree D.Lgs. 81/2008.
• Prepare and validate work permits, including work at height, activities on operating plants, correct application of LOTO (Lockout/Tagout), PPE, and operating procedures.
• Support the assessment of specific risks through on-site inspections, coordinating with internal or customer RSPP and HSE Managers.

What we look for

Required

• Bachelor’s degree or equivalent.
• Proven technical expertise in Industrial Refrigeration and/or the HVAC market.
• Minimum 5 years’ experience managing field resources, ideally in a Service environment (preventive maintenance, repair activities, and larger modernization projects).
• Strong safety mindset and solid knowledge of Italian H&S regulations (D.Lgs. 81/2008).
• Assertive, action-oriented leader, results-driven and innovative; able to solve complex problems under tight deadlines.
• Fluent in Italian with a good knowledge of English (reading, writing, and presentation skills).
• Proficient in Excel, Word, and AI tools/LLMs.

Preferred

• ASPP certification (not essential, but highly valued).

Our benefits

• Orari flessibili con possibilità di Agile Working.
• Ticket buoni pasto.
• Welfare aziendale.