Sr Account Manager Groceries Italy

Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.

Job Description

If you’re here, it’s because you’re looking for an exciting ride . 

A ride that will fuel up your ambitions to take on a new challenge and stretch yourself beyond your comfort zone. 

We’ll deliver a non-vanilla culture built on talent, where we work to amplify the impact on millions of people , paving the way forward together. 

Not your usual app. We are the fastest-growing multi-category app connecting millions of users with businesses, and couriers, offering on-demand services from more than 170,000 local restaurants, grocers and supermarkets, and high street retail stores. We operate in more than 1500 cities across 23 countries. 

Together we revolutionize the way people connect with their everyday needs, from delivering essentials to connecting our ecosystem of users through innovative solutions powered by technology. For us, every day is filled with purpose.

What makes our ride unique? 

Our strong culture and non-vanilla personality. 

A Talent House. 

Our commitment to being a force for good. 

We have a vision: To give everyone easy access to anything in their cities. Our vision is ambitious, for that we need driven talent! And this is where your ride starts…

YOUR MISSION

As a Senior Account Manager for Groceries, you don’t just manage accounts, you own our most significant strategic relationships at the national level. Your goal is to scale our Groceries footprint at maximum velocity while fostering long-term partnerships. By securing best in class content and driving performance, you will directly enhance the user experience.

We need a ‘Groceries Ambassador’: someone who is deeply hands-on, obsessed with data, and thrives in the ‘fast lane’. You’ll be the face of Glovo, navigating complex negotiations and building strategic roadmaps to ensure our partners don't just exist on the app - they thrive.

THE JOURNEY

- Own the Joint Business Plan (JBP) for top-tier partners, defining the year roadmap to boost GMV and market share.

- Build and scale a high-impact partner portfolio, identifying untapped business opportunities and creative collaborations.

- Act as the primary poc from day one, leading negotiations and onboarding key Groceries giants to ensure a ‘win-win’ ecosystem.

- Dive deep into operational metrics to spot bottlenecks. You’ll provide partners with the tools, insights, and solutions needed to achieve best-in-class delivery performance.

- Maintain high-level engagement through monthly and quarterly business reviews, becoming a trusted advisor to C-level stakeholders.

- Navigate a high-task environment with ease, turning complex multidisciplinary problems into elegant, scalable solutions.

Qualifications

- Relationship Management: 3+ years of experience managing robust, long-term partnerships. You know how to drive account success and ensure our company remains top-of-mind for your partners.

- The Owner’s Mindset: You have a natural bias for action. You don’t wait for permission to make things happen; you drive results and hit deadlines.

- Analytical Power: You are comfortable with complex data sets, using them to back up your business judgments and strategy.

- Groceries Expertise: Deep understanding of Groceries P&L, revenue dynamics, and the drivers that move the needle in the digital marketplace.

- Negotiation Prowess: Proven track record of managing large-scale accounts and negotiating commercial terms that drive value.

- Communication:  The ability to command a room, whether you're presenting to internal teams or external partners.

- Adaptability: You have a lot of GAS in the tank - thriving in a fast-paced environment where change is the only constant.

- Fluency in English and Italian: You feel comfortable presenting in English and Italian at a professional level.

Additional Information

We believe driven talent deserves:

• Top-notch private health insurance to keep you at your peak.

• Monthly Glovo meal benefit to satisfy your cravings!

• Cobee discounts on transportation, food, and even kindergarten expenses or office-based nursery.

• Discounted gym memberships to keep you energized.

• ️ The freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year and personal days off.

• Enhanced parental leave.

• Online therapy and wellbeing benefits to ensure your mental well-being.

Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.

Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).

So, ready to take the wheel and make this the ride of your life?