Sorting Team Leader

JINGDONG Logistics (JD Logistics) is the logistics arm of JD.com and one of the world's leading technology-driven supply chain solutions providers. Leveraging advanced expertise in automation, intelligent logistics, and data-driven operations, we deliver end-to-end logistics solutions that help businesses grow while enhancing customer experience.

Our capabilities span the entire supply chain, including warehousing, line-haul transportation, last-mile delivery, bulky goods logistics, cold chain solutions, and cross-border operations. Our mission is simple: to deliver speed, reliability, and operational excellence at every stage of the supply chain.

Context of the Position

As part of our strategic international expansion, JD Logistics is establishing its core infrastructure within the Italian market. This is a critical greenfield deployment phase, which requires our founding leadership team to manage high operational fluidity, establish local processes from the ground up, and translate centralized global capabilities into localized execution.

This position is designed for an agile, high-energy frontline operational leader who thrives in fast-paced cross-docking environments. The role demands an execution-focused supervisor who can manage teams of sorting operators, maintain fluid throughput across automated systems, and meet strict dispatch windows.

The Mission & Core Scope

• The Mission: Lead, motivate, and direct daily sorting floor shift operations (unload scanning, induction, automated belt monitoring, and cage consolidation) to ensure all packages are sorted by postal code and staged for outbound transport with zero delay.
• The Scope: You will take direct, hands-on floor responsibility for a dedicated sorting line or processing zone, tracking hourly units-per-hour (UPH) throughput, managing sorting deviations, and enforcing compliance.

Crucial Expectations & Performance Targets

To provide a clear understanding of the accountability required, the successful candidate will be evaluated on the following key metrics during the initial 6 to 12 months:

• Hourly Sorting Throughput (SLA): Successfully manage shift execution to hit or exceed processing capacity metrics, preventing any parcel accumulation or belt gridlocks.
• Near-Zero Mis-Sort Rate: Establish rigorous scanning and visual verification discipline on the floor, keeping sorting errors and incorrect zip-code assignments to absolute minimum levels.
• Frontline Labor and Safety Management: Oversee real-time operator placement across induction and loading bays, track team attendance, and run smooth shift handovers while maintaining high morale & absolute safety around moving conveyor components.
• Transport Injection Compliance: Coordinate closely with transport dispatchers …...

Position Requirements

• Greenfield Launch Expertise: You must have a verified background of acting as a team leader, line coordinator, or senior supervisor within a high-volume parcel sortation center, express cross-dock hub, or final-mile injection node during a site launch or major peak season.
• Frontline Floor Mastery: Proven experience leading fast-paced teams of industrial operators (30+ workers), deep familiarity with Warehouse Management Systems (WMS/WCS), automated sorting conveyor lines, cross-dock matrix routing, and RF barcode scanning infrastructure.
• Language Proficiency: Professional fluency in English and Italian is mandatory to ensure clear operational alignment with international management and fluent direction of local floor staff. Knowledge of Mandarin is a valuable asset.
• Operational Flexibility: High adaptability regarding shift rotations (including early mornings, late nights, or weekend shifts) to guarantee complete sorting network alignment.

Diversity & Inclusion

At JD Logistics, we are committed to building an inclusive workplace where everyone can thrive.

We are proud to be an Equal Opportunity Employer. Employment decisions are made based on qualifications, merit, and business needs, regardless of race, ethnicity, gender, gender identity, sexual orientation, age, disability, religion, or any other characteristic protected by applicable law.

Ready to Build the Future of Logistics?