Services Documentation Engineer

ppLeading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 86,000 people lead the way to greener and smarter mobility, worldwide /ppISR is ALSTOM function that produces ILS (Integrated Logistic Support) deliverables for rolling stock vehicles such as Maintenance Plans, Spare Parts Lists, Special Tools Lists, Use and Maintenance Manuals, Spare Parts Catalogues, Customer Trainings on use and maintenance. /ph3Purpose of the job /h3pPreparation of technical publications (including information collection, authoring illustrations) as project tasks consisting in creation of use and maintenance manuals and spare parts catalogues. Organization and preparation of the Product Operation and/or Product Maintenance training dedicated to external Customers. Elaboration of ISR Maintenance documents, aligning with and gathering info from Engineering and Industrialization stakeholders. Respect of commitments about Quality of deliverables, Cost and Delivery (on time) of ISR work-packages within projects, executing ISR activity sub-sets. Participation to tenders and offers preparation through ISR requirements analysis and quotation. /ph3Main Responsibilities /h3ulliDrives the production of documentation deliverables such as system description manual, preventive and corrective maintenance manual, troubleshooting manual, operator manual, technical description and Illustrated Parts Catalogue (IPC). /liliLiaises with rolling stock Engineering department, other ALSTOM units and external suppliers to collect information input data needed to create ISR OM (Operation Maintenance) manuals. /liliEnsures that maintenance documentation is published using Alstom standard methods tools. /liliExecutes and manages Services deliverables along the life of the project, with respect to the Services ISR Documentation Management Plan. /liliPerforms quality control/reviews of the OM manuals before release to Rolling Stock or Services projects or final Customer. /liliManages 3rd party documentation from sub-contractors input data. /liliDevelops and implements the Services Documentation management plan for the project(s) in scope. /liliManages relationships with ISR cross functional teams and internal and external stakeholders. /liliMonitors planning, cost and quality of the project documentation content in line with the Services ISR documentation management Plan and provides corresponding reporting to Services Documentation Manager and ISR Project Manager. /liliEnsures coordination/consolidation of contributions from key stakeholders of the project (external suppliers, ISR project lead/Participating Units) towards achievement of the OM manuals objectives on projects. /liliEnsures that project documentation databases are correctly populated within the relevant database/storage location. /liliManages the Key Process Indicators (KPI) measurement, monitoring and tracking to meet Quality, Cost and Delivery (QCD) targets. /liliSupports ISR project leads to the preparation and conduct of the ISR Design Reviews and ISR work-package reviews for the OM manuals . /liliCoordinates with ISR project lead and or Services teams to ensure customer satisfaction on Technical Publications OM manuals . /liliSupports quotation of the OM manuals content for ISR QCD commitment on tenders. /liliSupports the clause by clause analysis, risk assessment and QCD submission in tender phase for the Services Documentation as part of the ISR work package. /liliSupports continuous improvements initiatives implementation and periodic updates. /liliManages Customers’ training: support trainers for training docs (training manuals, presentations, technical specifications); manages the training program definition and plans structured modules and lessons; executes trainings (at Alstom’s site or at customer place) on product operation or product maintenance, for selected sub-systems; coordinates trainers (internal or external): engineers and training Academy trainers, interfacing with suppliers and internal stakeholders. /liliCreates or manages the creation of MTA (Maintenance Task Analysis). /liliManages the analysis and the synthesis of customer requirements in tender and project phases. /liliDevelops and implements the ISR management plan for the given project(s). /liliConducts the application of the ISR Design Reviews. /liliEnsures the achievement of life cycle cost commitments in compliance with the product selection and new build targets. /liliCooperates with site sourcing teams to identify, engage and secure smooth collaboration with OM manuals sub-contractors. /liliCoordinates with other Métier or Function teams within new build projects for the implementation of the ISR processes; /liliEnsures coordination of ISR Sesto site with other sites, along with allocated resources, contributing to the achievement of projects obligations on the ISR scope (Documentation, Training, LSA, Special Tools and Spare parts) /liliEnsures production of REX reports upon completion of ISR work-package execution, with a focus on updating the applicable ISR Reference Library, identifying needs for process improvements, and proposing possible best practices to be adopted. /liliSupports ISR Bid Manager in tender phases, ensuring ad-hoc production of ISR commitment deliverables on tenders. /li /ulh3Performance measurements /h3pOTD, QCD /ppOn Time Delivery, Quality Cost Delivery, /ph3Required Competences /h3h3Educational Requirements /h3pMandatory /pulliEngineering University Bachelor or Master Degree or equivalent qualification /liliExperience in Technical Publications or Engineering Department /li /ulpDesirable /pulliKnowledge of Technical Publications ( OM manuals ) /liliKnowledge of Service Engineering and Maintenance processes /liliKnowledge of Project Management /liliKnowledge of project planning and Customer training organization /li /ulh3Experience /h3pMandatory /pulliTechnical knowledge on maintainability aspects /liliMinimum 1 year experience (Engineer) on engineering roles or engineering Work Packages management on projects /liliDirect customer interfacing (internal or external) /liliEnglish (working level as a minimum); fluent Italian /liliWorking in diverse and international environment /li /ulpDesirable /pulliExperience in ISR/ILS - Process, Standards Tools /liliExperience in Rolling Stock Maintenance, and ideally of operation within a maintenance contract /liliExperience in new build project stakeholder management /liliExperience in Customer interfacing (internal or external) /liliExperience in Supplier management /li /ulh3Competencies Skills /h3h3Leadership /h3ulliManaging diversity /li /ulh3Technical /h3ulliGeneral technical knowledge /liliMaintainability concepts knowledge /liliServiceability follow-up/improvement /liliConfiguration management and change management knowledge /liliPrognostics and Health Management (PHM) knowledge /liliGeneral railway maintenance knowledge /li /ulh3Transversal /h3ulliProducts and Services knowledge /li /ulpCCNL Metalmeccanico /ppRAL: 35.000 € - 40.000 € /ppThis position is open only to candidates with protected status under Italian Law 68/99 /ppAlstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose? /ph3Equal opportunity statement /h3pAlstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. /p /p #J-18808-Ljbffr