Researcher CEX
Marketing Management Analytics, Inc.
Per la nostra sede di Milano siamo alla ricerca di una figura di Quantitative Researcher da inserire con contratto a tempo determinato di un anno all’interno della Service Line Customer Experience.
La SL Customer Experience (CEX) supporta le aziende nel trovare la strategia migliore per rafforzare la relazione con i propri clienti, per migliorare l’efficienza dei processi e la qualità percepita, nella definizione del modello di servizio più adatto alle esigenze dei clienti e nell’analisi del customer journey.
All’interno della Service Line Customer Experience, avrai la possibilità di lavorare con un gruppo di esperti che affronta ogni giorno la sfida di aiutare le aziende a sviluppare e costruire relazioni solide e di fiducia con i propri clienti, offrendo Customer Experience di successo.
Nell'ambito di progetti di media complessità, sarai il punto di contatto tra clienti esterni ed attori dei processi di ricerca al fine di garantire il raggiungimento step by step di risultati coerenti agli input raccolti in fase di briefing.
Nello specifico, avrai le seguenti responsabilità:
- realizzare in modo efficace ed efficiente gli step di ricerca assegnati in totale autonomia ed ownership (es. richiesta quotazioni, questionario/ discussion guide, piano di analisi, analisi dei risultati);
- contribuire sotto supervisione agli step di ricerca più complessi (es. proposte e reports);
- essere responsabile della corretta trasmissione di informazioni tra gli attori coinvolti nel progetto (es. ricerca/ operation; ricerca/ cliente) garantendo una corretta gestione dei tempi di lavoro e una buona collaborazione;
- ottenere piena soddisfazione del cliente relativamente ai singoli step assegnati.
Competenze tecniche e operative
- Minima esperienza pregressa come Quantitative Market Researcher
- Conoscenze Informatiche: Pacchetto Office, in particolare Excel e PowerPoint
- Ottimo livello di Inglese sia scritto che parlato
Competenze trasversali
- Capacità di analisi, intuizione e logica
- Orientamento al raggiungimento degli obiettivi
- Capacità di teamwork
- Iniziativa, curiosità e entusiasmo
Offerta di lavoro pubblicata 18 ore fa
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