Italian Customer Care for Cybersecurity Tech Giant | Work from Athens, Greece

Are you a Italian speaker, and ready to experience the life abroad? At Mercier Consultancy, we are on the lookout for a driven, motivated Italian-speaking Solutions Consultant to join one of the fastest growing and innovative digital solution providers in Greece! In this role, you’ll be the face of the company—delivering top-tier support, solving customer queries, and making a real impact with every interaction.

If you’re ambitious and eager to jumpstart your career abroad in a rich and vibrant cultural setting, we’ve got you covered with a fully paid relocation package , enabling you to relocate to Greece stress-free.

Key Responsibilities

• Handle customer inquiries for Italian speaking customers via Inbound calls, Email and Chats.
• Resolve complaints professionally to maintain high customer satisfaction.
• Troubleshoot security-related issues, including account access, threats, vulnerabilities, and software problems
• Accurately document all customer interactions in the CRM system.
• Collaborate with internal teams to improve product support and customer service processes.

Requirements

• Native-level fluency in Italian (both written and spoken) is essential.
• A minimum English proficiency of B2 is required.
• Strong communication and problem-solving skills.
• Comfortable using computers and willing to learn new software tools.
• Ability to work in a team-oriented environment.
• Willingness to relocate and live in Greece.

Benefits

• Competitive Monthly Salary,
• 2 Extra Salaries per year, in the form of a 13th and 14th Salary.
• Monthly Performance Bonus, rewarding you for your dedication
• Fully Paid Relocation: Flight, Transfer & Hotel Included
• Continuous support during and before your relocation to Greece
• Stable career development opportunities within a multinational conglomerate
• Fully Paid Training,
• Health Insurance,
• And Much More..