Senior IT User Support

Job Title

Senior IT User Support

Location:Ronchi dei Legionari

Company:Munters Corporation – DCT / Geoclima

Travel:Yes

About Us

Munters is a global leader in climate solutions for mission-critical processes. We offer innovative, efficient and sustainable solutions for customers in industries where controlling indoor humidity, temperature and energy efficiency is mission critical. Climate control systems often account for a large percentage of energy consumption in many of our customers’ operations. With an optimal climate system, we can help them to more efficiently use energy or water resources and thereby reduce their climate and environmental impact. Sustainability is an important part of Munters’ business strategy and value creation. We pride ourselves on fostering a dynamic and inclusive work environment.

Primary Job Summary

The Senior IT User Support is responsible for ensuring reliable IT operations and end‑user support across Geoclima’s sites, in alignment with global company standards. The role covers advanced user support, IT infrastructure assistance, system and access administration, hardware/software lifecycle management, and coordination with internal and external IT stakeholders. It plays a key role in maintaining efficient, secure, and continuous IT services for all employees.

Duties and Responsibilities

• Manage IT for all employees in Geoclima’s sites, adopting and applying global company standards.
• Create, maintain, and manage user accounts, permissions, and system access rights.
• Procure, configure, and deploy IT equipment (PCs, laptops, mobile devices).
• Software and application installation and management.
• Support IT infrastructure including servers, network devices, and connected systems.
• Maintain office IT equipment such as printers, videoconferencing systems, and peripherals.
• Provide end‑user support, network troubleshooting.
• Vendor/contractor management.
• Ensure data integrity, availability, and security through backup procedures and IT security best practices.

Skills and Qualifications

• Strong knowledge of Microsoft Office.
• Proven experience in advanced troubleshooting of PCs, servers, applications, and networks.
• Strong communication, analytical, and problem‑solving skills.
• Ability to work independently and as part of a team.
• Self‑motivated and results‑oriented.
• Hands‑on experience with installation and configuration of IT systems.

Education Requirements

• Bachelor’s degree or diploma in Information Technology or related field.
• Native or equivalent level in Italian language and professional English proficiency are mandatory.

Benefits

• Competitive salary.
• Professional development opportunities.
• State‑of‑the‑art equipment and tools to support your work.

Equal Opportunity Employer

Munters is an equal‑opportunity employer and is committed to diversity in the workplace. We encourage applications from all qualified individuals regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.