IT Technician, Castello di Casole & Villa San Michele, A Belmond Hotel

Feb 16, 2026

In a modern, tech-driven luxury environment, we believe that technology should be as seamless as our guest service. We aren’t just looking for someone to fix computers; we are looking for a proactive partner who can:

• Listen & Evaluate: Truly understand the needs of our team and translate them into technical reality.
• Advise & Innovate: Offer expert guidance to overcome daily business challenges.
• Deliver Excellence: Drive projects from initial concept to a successful, robust conclusion.

If you are a problem-solver who thrives on finding efficient, useful, and reliable IT solutions, you will find a perfect home with us.

The IT Technician's responsibilities include:

Service Desk Management: Managing service desk activities and providing assistance for IT issues reported by users, both on-site and remotely, interfacing with vendors for resolution when necessary.

Service Maintenance: Keeping services operational and, where necessary, restoring them or arranging for restoration by relevant companies in compliance with SLAs, acting as an interface between involved parties.

User Management: Maintaining an updated and consistent list of users accessing information systems, performing monthly cross-checks of active employees against active user lists, and enabling or disabling accounts accordingly.

Security & Compliance: Conducting monthly checks defined by management to ensure security levels and compliance with company policies.

Asset Management: Installation and configuration of IT assets, collaborating with the ICT team to manage standard changes and higher-level requests.

Technical Support: Offering technical assistance to clients or groups as needed.

Education: A degree in Computer Science or a high school diploma with experience in the IT field.

Technical Knowledge: Understanding of architectural and infrastructural concepts of the Microsoft Windows environment, Active Directory, and related services.

Networking: Good knowledge of TCP/IP networking fundamentals.

Language Skills: Good written and spoken English, with the ability to relate to and collaborate with colleagues from international offices.

Soft Skills:

• Organizational skills and the ability to work independently while respecting deadlines set by the manager.
• Strong troubleshooting skills.
• Excellent relationship-building skills with technical referents and end-users.
• Strong problem-solving attitude.
• Good time and priority management.
• Spirit of innovation and creativity.
• As part of the LVMH LIFE360 program aimed at reducing LVMH's ecological impact, which includes a Green IT vertical, candidates should demonstrate a keen interest in environmental issues related to Green IT and be eager to be trained and to implement associated best practices.

Contract: Seasonal contract (2026 season)

Development: Training and the "Discovering Belmond" program.

TheBelmond& LVMH Family

Castello di Casole & Villa San Micheleproudlybelongsto the LVMH Group and theBelmondcollection—a global network oficonichotels,trains, andrivercruisescreatingexceptionalexperiencesworldwide.JoiningBelmondmeansbecomingpart of an international familyunitedby passion,heritage, and a commitmenttoexcellence.

Belmond connects discerning travelers with extraordinary properties, legendary journeys, and unique experiences across the globe, embodying the essence of luxury and slow travel.

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