Senior Customer Service Engineer
Full time
Ali Professional
Permanent Advisor Milano @AliProfessional
Ali Professional ricerca per una azienda leader italiana nel settore della produzione e progettazione di macchine del caffè e distributori di snack e bevande operante su Varese, la figura di:
La risorsa, inserita all’interno del Team Customer Service, avrà contatti e relazioni professionali con il dipartimento R&D, al fine di fornire assistenza ai clienti per massimizzare la customer satisfaction.
Responsabilità principali
- Coordinare e gestire l'operato del team customer service
- Gestire e mediare eventuali conflitti interni
- Fornire assistenza ai clienti anche in via telefonica
- Fornire supporto tecnico per i prodotti
- Risolvere e diagnosticare problemi, ricercare soluzioni, applicare metodi ed eseguire test per garantire che problemi specifici siano stati risolti
- Discutere i problemi con i clienti, eseguire test diagnostici su apparecchiature o sistemi informatici
- Eseguire la manutenzione preventiva
- Prevenire i problemi visitando i siti dei clienti ed eseguendo aggiornamenti, test e diagnostica per evitare tempi di inattività derivanti da problemi del prodotto
- Generare rapporti circa i problemi che si sono verificati e le relative soluzioni
- Vendere e rinnovare contratti di servizio
- Discutere i contratti di servizio con i clienti
- Laurea triennale o specialistica in Ingegneria Meccanica.
- Esperienza di almeno 2 anni nel ruolo di Senior Customer Service Engineer.
- Buona conoscenza dell'Inglese (livello B2).
- Capacità di pianificazione e organizzazione, orientamento agli obiettivi, problem solving e lavoro in team.
- Orientamento al cliente
- Ottime doti comunicative e di mediazione
Offerta Contrattuale:
- Contratto di lavoro e pacchetto retributivo competitivo, in linea con l’esperienza e le competenze del candidato.
- Formazione continua e opportunità di sviluppo delle competenze.
Sede di lavoro: Caronno Pertusella (VA)
Gornate-Olona, Lombardy, Italy 1 week ago
Busto Arsizio, Lombardy, Italy 8 hours ago
Busto Arsizio, Lombardy, Italy 6 days ago
Lonate Pozzolo, Lombardy, Italy 1 week ago
#J-18808-LjbffrOfferta di lavoro pubblicata 2 giorni fa
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