Retail It Engineer Lead

As a seasoned Retail IT Manager, you will lead the UK and EU retail technology landscape. You’ll drive POS upgrades, store openings, and infrastructure refreshes while guiding end-to-end deployments with budget discipline. You’ll collaborate with Retail Operations, Helpdesk, and Security to align IT with business needs, and manage vendor partners to ensure high availability of CRM, mPOS, and store networks. This role blends hands-on leadership with strategic IT planning in a fast-growing, purpose-led company. You will help shape retail tech evolution at Tory Burch and contribute to an exceptional customer and employee experience.

• executive coaching on-demand
• Lead planning, execution, and support of retail IT initiatives (POS upgrades, store openings, infrastructure refreshes)
• Own end-to-end lifecycle of retail technology deployments with timely delivery and budget adherence
• Coordinate with cross-functional teams (Retail Operations, Helpdesk, Security) to align IT solutions with business needs
• Manage vendor relationships and external partners for hardware, software, and network services
• Ensure high availability and performance of retail applications (CRM, mPOS, store network)
• Monitor system health, incident trends, and support metrics for continuous improvement
• Participate in strategic planning for retail technology evolution and innovation
• Minimum 8 years IT experience; at least 6 in a retail environment
• Proven track record deploying modern POS systems and retail applications
• Strong understanding of retail operations, store infrastructure, and customer-facing technologies
• Experience with project management methodologies and tools
• Excellent communication and stakeholder management skills
• Fluent in English; additional European languages a plus
• Willingness to travel across UK and EU regions
• communication
• retail applications
• CRM