Front Office Supervisor - Season 2026 - Borgo Pignano Florence (En)

ph3Front Office Supervisor - Season 2026 - Borgo Pignano Florence (En) /h3 pBorgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. /p h3Job Description /h3 pThe Front Office Supervisor oversees daily front desk operations, supervises staff, manages guest relations and problem resolution, and ensures efficient check-in/check-out processes and adherence to hotel standards. Key responsibilities include assisting with guest services, training and scheduling front desk agents, coordinating with other departments, handling payments and billing, maintaining records, and ensuring positive guest experiences. Reports to: Director of Rooms. /p h3Responsibilities /h3 ul liSupervise, train, and schedule front desk staff to ensure smooth operations. /li liHandle guest inquiries, manage check-in and check-out procedures, and resolve guest complaints promptly and professionally. /li liEnsure efficient running of the front desk, monitor room assignments, manage reservations, and oversee cash handling and billing. /li liLiaise with other departments, such as housekeeping and maintenance, to ensure guest requests are met and hotel standards are maintained. /li liMaintain accurate guest records, logs, and financial reports. /li liStrive to create a positive and seamless guest experience by going the extra mile to exceed expectations. /li liImplement and enforce hotel policies and procedures, ensuring compliance with standards. /li /ul h3Qualifications /h3 ul liMinimum 2 years experience in Front Office of 5-star hotels. /li liEvidence of self-development and development of others. /li liExcellent verbal and written communication skills for interacting with guests and staff in English. Second language is a plus. /li liA strong commitment to providing exceptional customer service. /li liProficiency in using property management systems (PMS) such as Opera Cloud and Microsoft Office Suite. /li liReferences. /li /ul h3Additional Information /h3 ul liFixed term working contract of 7 months as from end of May 2026 according to CCNL Settore Turismo (Federalberghi). /li liStaff well-being initiatives and events to promote collaboration and inclusion. /li liTraining activities and rewards linked to quality of service. /li liStaff canteen. /li liUniform and uniform cleaning. /li li5/7 working days. /li /ul pNo lodging facilities. /p pInvia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. 2016/679 – GDPR e saranno utilizzati esclusivamente per la selezione in corso. L’offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi 903/77 e 125/91. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti. /p h3Seniority level /h3 pMid-Senior level /p h3Employment type /h3 pFull-time /p h3Job function /h3 pOther /p h3Industries /h3 pHospitality /p /p #J-18808-Ljbffr