Member Service Representative

h3Functieomschrijving /h3 pTipologia di contratto: Ricerca e Selezione /p h3Profilo /h3 pAdeccoItalia is currently recruiting, on behalf of a prestigious internationalbanking institution based in Rome, a Member Service Representative to join itslocal team. /p pThe successful candidate will be responsible for delivering a high-quality service experience, buildingstrong and trusted relationships with customers and supporting them inidentifying the banking and financial solutions that best meet their current andfuture needs. /p pThe role combines bcustomerservice, relationship management, banking operations and a commercial approach /b ,within a highly professional and international environment. /p h3Key Responsibilities /h3 ul liDeliver anoutstanding customer experience at every interaction, providing prompt,professional and courteous assistance. /li liBuild and strengthenrelationships with customers, gaining a clear understanding of theirfinancial needs through effective questioning and active listening. /li liAct as a trustedadvisor by presenting the features and benefits of banking products andservices that best meet customers' current and future requirements. /li liVerify customereligibility, support the onboarding process and assist with the opening ofnew accounts. /li liProcess and supportapplications related to banking and lending products and services. /li liInvestigate andresolve issues concerning customer accounts and loans, ensuring timelyfollow-up and keeping customers informed throughout the process. /li liRespond to telephoneinquiries, requests and written correspondence in a professional andeffective manner. /li liMaintain the higheststandards of confidentiality when handling customer and accountinformation. /li liEnsure compliancewith applicable banking regulations, internal policies and procedures. /li liMaintain awarenessof anti-money laundering requirements and promptly identify and report anysuspicious activity in accordance with established procedures. /li liComplete allrelevant compliance documentation and mandatory AML-related training. /li liSupportadministrative, clerical and reception activities contributing to theefficient operation of the Rome office. /li liParticipate incustomer presentations, service activities and internal trainingprogrammes. /li liPerform additionalresponsibilities as required. /li /ul h3Requirements /h3 ul liUniversity degree. /li liAt least b2 yearsof professional experience within a bank, financial institution or similarfinancial services environment /b . /li liPrevious experiencewith bretail banking products and services /b is highly desirable. /li liKnowledge ofregulations relating to banking accounts, financial services,confidentiality and lending, or a strong willingness to develop expertisein these areas. /li liGood commandofMicrosoft Office and ability to quickly learn new applications and digitaltools. /li libFluency in bothEnglish and Italian, written and spoken, is essential. /b /li /ul h3Responsabilità /h3 h3Key Responsibilities /h3 ul liDeliver an outstanding customer experience at every interaction, providing prompt, professional and courteous assistance. /li /ul ul liBuild and strengthen relationships with customers, gaining a clear understanding of their financial needs through effective questioning and active listening. /li /ul ul liAct as a trusted advisor by presenting the features and benefits of banking products and services that best meet customers' current and future requirements. /li /ul ul liVerify customer eligibility, support the onboarding process and assist with the opening of new accounts. /li /ul ul liProcess and support applications related to banking and lending products and services. /li /ul ul liInvestigate and resolve issues concerning customer accounts and loans, ensuring timely follow-up and keeping customers informed throughout the process. /li /ul ul liRespond to telephone inquiries, requests and written correspondence in a professional and effective manner. /li /ul ul liMaintain the highest standards of confidentiality when handling customer and account information. /li /ul ul liEnsure compliance with applicable banking regulations, internal policies and procedures. /li /ul ul liMaintain awareness of anti-money laundering requirements and promptly identify and report any suspicious activity in accordance with established procedures. /li /ul ul liComplete all relevant compliance documentation and mandatory AML-related training. /li /ul ul liSupport administrative, clerical and reception activities contributing to the efficient operation of the Rome office. /li /ul ul liParticipate in customer presentations, service activities and internal training programmes. /li /ul ul liPerform additional responsibilities as required. /li /ul h3Skill e Professionalità /h3 h3Skills and Competencies /h3 ul liStrong customerservice and commercial orientation. /li liExcellentinterpersonal and communication skills. /li liAbility to establishtrusted and long-lasting customer relationships. /li liStrongproblem-solving skills and attention to detail. /li liProfessionalism, tact and diplomacy. /li liHigh level ofconfidentiality and discretion. /li liAbility to workeffectively in an international and multicultural environment. /li liCultural awarenessand sensitivity when interacting with customers and colleagues fromdifferent backgrounds. /li /ul h3Benefit /h3 pAnnual salary range: € /p h3Informazioni Aggiuntive /h3 h3WorkEnvironment /h3 ul libLocation: /b Rome /li libWorking model: /b On-site /li liStandard office environment /li /ul pThis is an excellentopportunity to join a bprestigious and highly structured internationalbanking environment /b , taking on a customer-facing role with a strong focuson relationship management, service excellence and financial solutions. /p pI candidati, nel rispetto del D.lgs. 198/2006, D.lgs 215/2003 e D.lgs 216/2003, sono invitati a leggere l’informativa sulla privacy consultabile sotto il form di richiesta dati della pagina di candidatura (Regolamento UE n. 2016/679). /p #J-18808-Ljbffr