Onboard Services Specialist

ph3Shape the Future of Onboard Hospitality with ITA Airways. /h3pAre you passionate about crafting exceptional travel experiences? ITA Airways is looking for an Onboard Services Specialist to join our team at Rome Fiumicino. In this role, you won't just support our onboard service—you'll help define it. From selecting sustainable materials to designing innovative hospitality solutions, your work will directly influence how our passengers experience the journey from gate to arrival. If you're someone who thrives on collaboration, loves bringing creative concepts to life, and wants to be part of Italy's flagship airline, this could be the perfect fit. /ph3What You'll Be Shaping /h3pThis role sits at the intersection of creativity, operations, and strategy. You'll work closely with teams across the company to ensure that every detail of the onboard experience reflects ITA Airways' brand promise. From the initial idea to the final product on board, you'll be involved in every step of the journey. /ppYour day-to-day will include: /pulliCollaborating on the design and development of onboard products and materials, with a strong emphasis on sustainability and a passenger‑first approach. /liliDefining technical specifications that align with our brand positioning, travel class expectations, and passenger profiles. /liliWorking alongside procurement teams to support supplier selection, monitor performance, and help manage contracts throughout the purchasing cycle. /liliKeeping a close eye on onboard material purchases made by foreign airports to ensure consistency and quality. /liliDesigning new products and services that elevate the passenger experience and keep us at the forefront of innovation. /liliPartnering with operational teams to develop technical documentation, procedures, and presentations that bring new concepts to life. /liliTeam-ing up with the Customer Engagement Insights group to track satisfaction metrics and drive continuous improvements based on real feedback. /liliContributing to content for communications and the company website, ensuring our onboard story is told clearly and compellingly. /liliParticipating in broader group projects aimed at evolving the onboard customer experience. /li /ulh3What You Bring to the Table /h3pWe're looking for someone with a blend of strategic thinking and hands‑on execution. You should feel equally comfortable discussing material specifications and collaborating across departments to move projects forward. To succeed in this role, you'll need: /pulliA Master's degree in Engineering, Marketing, or another technical or scientific discipline. /liliPrevious experience in onboard services or roles focused on service design and implementation. /liliThe ability to work in a fast‑paced, competitive environment where meeting ambitious goals is part of the culture. /liliStrong proficiency with Microsoft Office, particularly Word, Excel, and PowerPoint. /liliExcellent command of English, both written and spoken. /liliStrong interpersonal skills and the ability to collaborate effectively across different functions and levels of the organization. /liliSolid organizational skills and the flexibility to travel as needed. /li /ulh3Your Mindset /h3pWe value professionals who bring more than just experience. The ideal candidate will also demonstrate: /pulliA genuine customer‑centric approach, whether engaging internally or externally. /liliFlexibility and strong problem‑solving abilities, especially when navigating complex projects. /liliA natural orientation toward innovation and continuous improvement. /liliA results‑driven mindset with attention to detail. /liliA collaborative spirit that thrives in team settings. /li /ulh3What We Offer /h3pYou'll join ITA Airways under the National Collective Bargaining Agreement for Air Transport, with a role and salary level commensurate with your experience. Beyond that, you'll be part of a company that is redefining Italian air travel—modern, connected, and deeply committed to excellence. If you’re ready to help shape the way passengers experience the skies, we'd love to hear from you. /p /p #J-18808-Ljbffr