Guest Experience Ambassador

ph3About Four Seasons /h3 pFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. /p h3About Four Seasons /h3 pFour Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture. /p pAt Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us. /p h3About the location: /h3 pIconic elegance in Milan’s most fashionable neighbourhood. A 15th-century convent turned sophisticated garden retreat, Four Seasons Hotel Milano is a haven in the centre of Milan’s Fashion District. Fall asleep under frescoes in high-ceilinged rooms, dine on authentic Italian dishes on the airy veranda and recover from a day of shopping and sightseeing with a massage in our sleek, modern Spa. /p h3About The Role /h3 pWe currently have an opportunity for a Guest Experience Ambassador to join our iconic Four Seasons Hotel Milano, Italy! /p h3What You Will Do /h3 pReporting into the Front Desk Manager you will be responsible for welcoming and checking in hotel guests, introducing the hotel and accommodation, establishing credit or payment method, arranging for luggage to be delivered to guest rooms, checking guests out of the hotel at the end of their stay, preparing and explaining guest bills, and responding to a wide variety of guest requests and adding your personal recommendations and touches ensuring our guests receive the highest levels of service excellence. /p h3What You Bring /h3 ul liOne + years experience working within a luxury hotel or similar environment is considered an asset /li liExcellent interpersonal skills and communication skills /li liCross cultural sensitivity, and customer service orientation /li liGuest centricity and understanding the importance of guest’s preferences. /li /ul h3What We Offer /h3 ul liCompetitive Salary, wages, and a comprehensive benefits package /li liExcellent Training and Development opportunities /li liComplimentary Dry Cleaning for Employee Uniforms /li liMeals available at our Employee Restaurant /li liEmployee Experience initiatives: from annual themed employee party to many ESG events throughout the year /li liEmployee Recognition Programs /li liOpportunities to build a successful career with global potential /li /ul h3Schedule Hours /h3 pThis position is based at the Four Seasons Milan. /p pThe role involves shift work, including weekends. /p pYou must possess the legal right to work in Italy and have fluency in English and Italian. /p /p #J-18808-Ljbffr