AMS Technical Analyst

macerata, marche, Italy - Company: JR Italy, Client / Employer: Cosmico Italia

Cosmico Italia is a startup and community of talents in Coding, Design, Marketing, and Strategy & Data. We collaborate with consulting firms, digital agencies, large companies, and international startups.

AMS Analyst / Application Support Engineer

• Manage the technical triage of bugs and application reports, analyzing tickets from business.
• Conduct in-depth analysis to identify root cause and involved technology (Salesforce, AWS, Web, mobile app).
• Reproduce and investigate issues directly on application environments: logs, configurations, flows, integrations.
• Direct bugs to external partners or the most appropriate development teams.
• Collaborate with suppliers: clarify correction requirements, support technical analysis, validate proposed solutions.
• Schedule resolution of issues with AMS manager and business, managing priorities of a large backlog.
• Contribute to stabilization of applications and to reduction of recurring problems.

• At least 5 years of experience in Application Maintenance & Support (AMS).
• Strong technical analysis and troubleshooting capabilities.
• Practical knowledge of Salesforce or other enterprise CRMs.
• Familiarity with Web and Mobile App architectures.
• Experience with cloud environments (AWS): logs, core services, integrations.
• Hands‑on experience working with logs, configurations, and application flows.
• Use of ticketing / issue tracking tools (e.g., Jira).
• Operational autonomy, problem‑solving, and ability to communicate with technical and non‑technical stakeholders.
• Experience with highly integrated systems and complex enterprise environments.
• Duration: 6 months + possible renewal, start from June 2026.

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