Operations Specialist - Cat. Prot. (L. 68/99)

We are looking for a candidate to join our Operations area, a strategic team for the functioning of the bank. The COO area is responsible for ensuring process efficiency, supporting daily activities, and optimizing workflows to provide increasingly effective and secure services. We firmly believe that an inclusive work environment is essential to value talent in all its forms. We are committed to creating a context where everyone can feel welcomed, express their potential, and contribute with their skills and perspectives. Diversity is a fundamental value for us, a source of innovation and growth, and we work every day to ensure that opportunities are accessible to all.

Key responsibilities

• Support the management and optimization of operational processes.
• Analyze and monitor workflows to ensure efficiency and quality in services.
• Collaborate with various teams to improve procedures and tools.
• Verify the accuracy and compliance of banking operations in accordance with regulations.
• Utilize digital and management tools to monitor activities.

Requirements

• Degree (a master's is considered a plus).
• Good knowledge of the Office suite.
• Good knowledge of English, both spoken and written.
• Curiosity and willingness to learn.

Duration: Permanent

Location: Milan (hybrid)

Do you think you are "a step ahead"?

About ING

About ING ING offers many opportunities to build a diverse and rewarding career. You will be joining an international innovative digital bank, the first in Italy to adopt a fully flexible smart working model, and you will be working in a stimulating environment where you can grow both as an individual and as a professional. Our purpose - empowering people to stay a step ahead in life and in business - represents our belief in people’s potential. We don't judge, coach or to tell people how to live their lives. We empower people and businesses to realize their own vision for a better future. #doyourthing is our brand direction with us each and every day. It is how we articulate our purpose and our promise to make banking frictionless to the world. 'do your thing' is about people being free to live the life they want to live, knowing that they will make their world a little better for it.

Our culture of Diversity Inclusion and Belonging

Diversity is a fundamental element of our corporate culture, and we are fully committed to creating a safe and inclusive environment, based on mutual respect and the value of diversity, offering equal job opportunities to all qualified candidates. We do not discriminate based upon age, disability, gender identity, race, religion and belief, or any other applicable legally protected characteristic. If you require any accommodations or have any accessibility needs, please specify it in your application and/or make a member of our Talent Acquisition team aware at any time.

The benefits of joining ING

In addition to being a part of a great team, working in a fun and innovative environment, we offer:

• Super flexible smart working
• Competitive base salaries and performance based bonuses
• Diverse cultures & Innovative mindsets
• International Environment
• Commitment to sustainability
• Lots of training development opportunities to help you grow
• Lots of moments dedicated to physical and mental well-being
• A special day off when it is your birthday: we call it #doyourbirthday!
• free water & coffee at the office!

Working here means having the autonomy to drive progress, helping to create superior customer value and contributing to our ambition of putting sustainability at the heart of everything we do. Here, we're more than just a workplace - we're a community of innovators, problem-solvers, and forward-thinkers, dedicated to making a real impact. Whether you're just starting your career or seeking the next big challenge, we have opportunities that will inspire and push you to grow.