Services Documentation Specialist

ppSelect how often (in days) to receive an alert: /p h3Services Documentation Specialist /h3 pbDate: /b11 Sept 2026 /p pbCompany: /bAlstom /p pLeading societies to a low carbon future, Alstom develops and markets mobility solutions that provide the sustainable foundations for the future of transportation. Our product portfolio ranges from high-speed trains, metros, monorail, and trams to integrated systems, customised services, infrastructure, signalling and digital mobility solutions. Joining us means joining a caring, responsible, and innovative company where more than 86,000 people lead the way to greener and smarter mobility, worldwide /p pISR is ALSTOM function that produces ILS (Integrated Logistic Support) deliverables for rolling stock vehicles such as Maintenance Plans, Spare Parts Lists, Special Tools Lists, Use and Maintenance Manuals, Spare Parts Catalogues, Customer Trainings on use and maintenance. /p h3Purpose of the job /h3 pPreparation of technical publications (including information collection, authoring illustrations) as project tasks consisting in creation of use and maintenance manuals and spare parts catalogues. /p pOrganization and preparation of the Product Operation and/or Product Maintenance training dedicated to external Customers. /p pElaboration of ISR Maintenance documents, aligning with and gathering info from Engineering and Industrialization stakeholders. /p pRespect of commitments about Quality of deliverables, Cost and Delivery (on time) of ISR work-packages within projects, executing ISR activity sub-sets. /p pParticipation to tenders and offers preparation through ISR requirements analysis and quotation. /p h3Main responsibilities /h3 ul liDrives the production of documentation deliverables such as system description manual, preventive and corrective maintenance manual, troubleshooting manual, operator manual, technical description and Illustrated Parts Catalogue (IPC). /li liLiaises with rolling stock Engineering department, other ALSTOM units and external suppliers to collect information input data needed to create ISR OM (Operation Maintenance) manuals. /li liEnsures that maintenance documentation is published using Alstom standard methods tools. /li liExecutes and manages Services deliverables along the life of the project, with respect to the Services ISR Documentation Management Plan. /li liPerforms quality control/reviews of the OM manuals before release to Rolling Stock or Services projects or final Customer. /li liManages 3rd party documentation from sub-contractors input data. /li liDevelops and implements the Services Documentation management plan for the project(s) in scope. /li liManages relationships with ISR cross functional teams and internal and external stakeholders. /li liMonitors planning, cost and quality of the project documentation content in line with the Services ISR documentation management Plan and provides corresponding reporting to Services Documentation Manager and ISR Project Manager. /li liEnsures coordination/consolidation of contributions from key stakeholders of the project (external suppliers, ISR project lead/Participating Units) towards achievement of the OM manuals objectives on projects. /li liEnsures that project documentation databases are correctly populated within the relevant database/storage location. /li liManages the Key Process Indicators (KPI) measurement, monitoring and tracking to meet Quality, Cost and Delivery (QCD) targets. /li liSupports ISR project leads to the preparation and conduct of the ISR Design Reviews and ISR work-package reviews for the OM manuals . /li liCoordinates with ISR project lead and or Services teams to ensure customer satisfaction on Technical Publications OM manuals . /li liSupports quotation of the OM manuals content for ISR QCD commitment on tenders. /li liSupports the clause by clause analysis, risk assessment and QCD submission in tender phase for the Services Documentation as part of the ISR work package. /li liSupports continuous improvements initiatives implementation and periodic updates. /li liManages Customers’ training: support trainers for training docs (training manuals, presentations, technical specifications); manages the training program definition and plans structured modules and lessons; executes trainings (at Alstom’s site or at customer place) on product operation or product maintenance, for selected sub-systems; coordinates trainers (internal or external): engineers and training Academy trainers, interfacing with suppliers and internal stakeholders. /li liCreates or manages the creation of MTA (Maintenance Task Analysis). /li liManages the analysis and the synthesis of customer requirements in tender and project phases. /li liDevelops and implements the ISR management plan for the given project(s). /li liConducts the application of the ISR Design Reviews. /li liEnsures the achievement of life cycle cost commitments in compliance with the product selection and new build targets. /li liCooperates with site sourcing teams to identify, engage and secure smooth collaboration with OM manuals sub-contractors. /li liCoordinates with other Métier or Function teams within new build projects for the implementation of the ISR processes; /li liEnsures coordination of ISR Sesto site with other sites, along with allocated resources, contributing to the achievement of projects obligations on the ISR scope (Documentation, Training, LSA, Special Tools and Spare parts) /li liEnsures production of REX reports upon completion of ISR work-package execution, with a focus on updating the applicable ISR Reference Library, identifying needs for process improvements, and proposing possible best practices to be adopted. /li liSupports ISR Bid Manager in tender phases, ensuring ad-hoc production of ISR commitment deliverables on tenders. /li /ul h3Performance measurements /h3 pOTD, QCD /p pOn Time Delivery, Quality Cost Delivery, /p h3REQUIRED COMPETENCES /h3 h3Educational Requirements /h3 pMandatory /p ul liEngineering University Bachelor or Master Degree or equivalent qualification /li liExperience in Technical Publications or Engineering Department /li liKnowledge of Technical Publications ( OM manuals ) /li liKnowledge of Service Engineering and Maintenance processes /li liKnowledge of Project Management /li liKnowledge of project planning and Customer training organization /li /ul h3Experience /h3 pMandatory /p ul liTechnical knowledge on maintainability aspects /li liMinimum 1 year experience (Engineer) on engineering roles or engineering Work Packages management on projects /li liDirect customer interfacing (internal or external) /li liEnglish (working level as a minimum); fluent Italian /li liWorking in diverse and international environment /li liExperience in ISR/ILS - Process, Standards Tools /li liExperience in Rolling Stock Maintenance, and ideally of operation within a maintenance contract /li liExperience in new build project stakeholder management /li liExperience in Customer interfacing (internal or external) /li liExperience in Supplier management /li /ul h3Technical /h3 ul liGeneral technical knowledge /li liMaintainability concepts knowledge /li liServiceability follow-up/improvement /li liConfiguration management and change management knowledge /li liPrognostics and Health Management (PHM) knowledge /li liGeneral railway maintenance knowledge /li liProducts and Services knowledge /li /ul pThis position is open only to candidates with protected status under Italian Law 68/99" /p pAlstom is the leading company in the mobility sector, solving the most interesting challenges for tomorrow’s mobility. That’s why we value inquisitive and innovative people who are passionate about working together to reinvent mobility, making it smarter and more sustainable. Day after day, we are building an agile, inclusive and responsible culture, where a diverse group of people are offered opportunities to learn, grow and advance in their careers, with options across functions and geographic locations. Are you ready to join a truly international community of great people on a challenging journey with a tangible impact and purpose? /p h3Equal opportunity statement: /h3 pAlstom is an equal opportunity employer committed to creating an inclusive working environment where all our employees are encouraged to reach their full potential, and individual differences are valued and respected. All qualified applicants are considered for employment without regard to race, colour, religion, gender, sexual orientation, gender identity, age, national origin, disability status, or any other characteristic protected by local law. /p /p #J-18808-Ljbffr