Technical Services Manager (f/m/d)

Come and join our Service department in Italy !

How You Can Make An Impact

As Technical Services Manager, you help ensure high-quality customer service and contribute to customer satisfaction, service revenue and business growth. Working closely with internal stakeholders, customers and third-party service partners, you coordinate service activities and support the continuous development of our local service organisation.

• Support the Service Manager South West in aligning the local service organisation with Eppendorf’s EMEA service strategy.
• Contribute to the expansion and further development of Eppendorf’s service business.
• Coordinate installations, calibrations, repairs, maintenance and training to ensure that customer requirements are met.
• Build and maintain effective working partnerships with third-party service providers and drive continuous improvement in service delivery.
• Manage customer escalations and complaints in a timely, professional and customer-focused manner.
• Use E365 Dynamics and SAP for service coordination, case management, reporting and administrative control.
• Identify service issues and trends, communicate action plans clearly and support quality, compliance and continuous improvement initiatives.

What Sets You Apart

• You have a degree in engineering, business administration or a related discipline, or equivalent relevant professional experience.
• You bring ideally 5 to 7 years of experience in service coordination, service operations or customer support.
• Experience in the life sciences industry is advantageous, particularly knowledge of service products, business models, customer segments or competitors.
• You have a good understanding of financial principles and business-relevant key performance indicators.
• Knowledge of Lean and Kaizen methodologies enables you to contribute to continuous improvement activities.
• Experience with E365 Dynamics and SAP is essential; you are also proficient in Microsoft Office and standard business applications.
• You communicate clearly, build trust with customers and stakeholders, manage several priorities effectively and remain committed to developing your technical knowledge of Eppendorf equipment and service processes.

What We Offer

• Purpose and impact. At Eppendorf, you work on solutions that help improve people’s lives around the world.
• Your contribution matters. In this role, you play an important part in delivering reliable service solutions for customers and supporting the continued growth and development of our service organisation.
• Learning that moves you forward. With the Eppendorf Academy, digital learning platforms, language courses, workshops, community formats, coaching and development programs, you can grow continuously – both professionally and personally.