Technical Account Specialist

Technical Account Specialist

Position: Sales Technician

Function: International Technical Solutions

Job Location: Trieste

Join the INNOVA team in a young, stimulating and dynamic technological environment that offers high-quality hardware and software solutions in the field of intelligence and cybersecurity.

Why work in INNOVA...

• Because the people who work here are creative and passionate
• Because innovation and advanced technologies are part of our DNA
• Because we recognize and reward merit

Main Responsibilities

• Provide information and training to clients on products and their usage, ensuring timely and accurate responses to customer inquiries.
• Plan and organize training courses dedicated to customers.
• Collect information on client needs and feedback regarding products.
• Provide support in resolving technical issues related to products.
• Plan and continuously manage product updates (software, firmware, and infrastructure components).

Technical Skills and Soft Skills

• Basic knowledge of electronics and telecommunications.
• Basic knowledge of computer networking.
• Basic knowledge of Linux operating systems, Windows operating systems, and virtualization technologies (VMware, Hyper-V, etc.).
• Basic knowledge of SQL relational database queries.
• Ability to work in a team.
• Strong communication and interpersonal skills.
• Initiative and problem-solving attitude.
• Autonomy in problem-solving, even under stress/emergency conditions.
• Discretion and confidentiality in client relations.
• Willingness to travel abroad.

Education

• Degree in Computer Engineering, Electronics Engineering, or a technical diploma in Computer Science or Electronics.
• Excellent knowledge of the English language (written and spoken).
• Knowledge of a second foreign language is preferred (French, German, Spanish).

Prerequisites and/or Experience

Salary range

• 30 - 35K

The search is open to candidates of any gender pursuant to L.903/77 and L.125/91.