[PART-TIME] F&B Guest Relations Agent - Season 2026 - Taormina

Location

San Domenico Palace, Taormina, Italy (high above the Ionian Sea on a rocky promontory). This seasonal position is based at San Domenico Palace in Taormina.

Role Overview

Reporting to the Restaurant Manager, the Host/Hostess will ensure an exceptional welcoming experience for guests.

Responsibilities

• Coordinate guest reservations and respond to inquiries.
• Review reservations to organize best table allocation.
• Maintain a station chart and cover count for the restaurant.
• Support room set‑up and recognize server capacity.
• Answer telephones according to Four Seasons standards.
• Anticipate and respond to guest needs and problems.
• Maintain daily menus, ensuring quality and appearance.
• Link reservations with Key and ensure guest F&B preferences are recorded in Golden.

Qualifications

• High school education or equivalent.
• Six to twelve months of restaurant, food & beverage experience.
• Experience in luxury hotels/fine dining or restaurant groups.
• International experience is an asset.
• Understanding of Four Seasons services, policies, and general hotel operations.
• Computer and reservation system proficiency.
• Strong interpersonal, multitasking, and organizational skills.
• Team player with personal touch and energy.
• Proficiency in Italian and English, both written and spoken.

Benefits

• Competitive salary and comprehensive benefits package.
• Excellent training and development opportunities.
• Complimentary dry cleaning for employee uniforms.
• Meals available at the employee restaurant.
• Employee experience initiatives, including annual themed parties and ESG events.
• Employee recognition programs.

Schedule & Hours

This is a full‑time seasonal position requiring flexibility, including weekends and holidays.

Legal Requirements

Candidate must have the legal right to work in Italy.