Guest Experience M/F - Experimental Roma

ABOUT US

Famous for introducing cocktail bar culture to Paris in 2007, Experimental redefined hospitality with innovative cocktail bars and boutique hotels across Europe and beyond.
Over the years, destinations have expanded from major European capitals such as Rome, Paris, and London to more seasonal locations like Comporta, Ibiza, or Menorca in the summer, and the ski resorts of Verbier and Val d Isère in the winter.
The group also operates venues in Porto, Venice, New York, Biarritz, and the Cotswolds.

Each of our unique destinations blends design, creativity, and exceptional service, with exciting new openings on the horizon.

ABOUT EXPERIMENTAL ROMA

Opening in mid-2026 on Via Ludovisi, just off the legendary Via Veneto, Experimental Roma will be a vibrant and cinematic new destination from Experimental.

Housed in a former bank, the hotel has been transformed by interior designer Rodolphe Parente into a space that embodies the essence of la dolce vita : elegant, timeless, and irresistibly Italian.

The property will feature 82 rooms, a restaurant, a bar, and a spectacular rooftop with a suspended pool offering breathtaking views over the magnificent cityscape of Rome.

Join Experimental and be part of an opening where creativity, passion, and the joy of hospitality come together on the Roman scene.

ABOUT THE JOB

Guest Relations Key Contact for Our Clients

As the primary point of contact for our guests, the Guest Relations professional embodies the soul and excellence of the chalet. A true conductor of the guest experience, he/she anticipates, coordinates, and personalizes every stage of the stay to deliver an unforgettable experience, with particular attention to VIP guests.

Guest Experience & Satisfaction

• Deliver a unique, seamless, and memorable experience to every guest before, during, and after their stay,

• Provide a personalized welcome, taking into account guest preferences and profiles,

• Ensure regular follow-up throughout the stay (in-room accompaniment, presentation of services, interactions in common areas),

• Anticipate and respond to requests, manage unforeseen situations, and coordinate internal and external services,

• Oversee complaint management and ensure prompt, satisfactory resolution,

• Update guest profiles and conduct pre-arrival research to personalize the welcome.

Interdepartmental Coordination

• Act as the liaison between Front Office, Housekeeping, Food & Beverage, Concierge, Spa, and Management,

• Provide operational support to teams as needed (check-in/check-out, room inspections, bar or breakfast service),

• Be present during key moments (VIP arrivals, peak periods, events).

Ambassador of the Property

• Represent the chalet s image and values with professionalism, elegance, and warmth,

• Build and maintain trusted relationships with guests, partners, and teams,

• Apply and ensure compliance with service standards and safety regulations.

Sales & Guest Loyalty

• Actively promote all hotel services and encourage their use,

• Propose and organize tailor-made services to enhance the guest experience,

• Contribute to guest loyalty through personalized relationships and exceptional service.

ABOUT YOU

Passionate about guest relations, you combine a strong service mindset with excellent communication skills and impeccable presentation. Curious and open-minded, you enjoy personalizing each stay thanks to your excellent memory and broad general knowledge.

Organized, detail-oriented, and versatile, you know how to anticipate needs, manage priorities, and maintain a high level of professionalism in all circumstances.

Key Skills

• Experience in luxury hospitality.

• Knowledge of the region and its attractions.

• Proficiency with IT tools and hotel management systems.

• You communicate easily with both teams and guests, using appropriate and professional communication skills in Italian and English.

Experience Hospitality, the Experimental Way !

Throughout your journey with us, you ll be immersed in a stimulating and innovative environment.

You ll join a dynamic group and grow alongside a diverse team of passionate professionals and recognized experts.

Whether it s your first role or a new career opportunity, we take pride in recruiting, developing, and retaining the most motivated and talented individuals from all backgrounds and skill sets.

Here s what we offer:

• Training and career development opportunities,

• Mobility possibilities across France, Italy, Switzerland, the US, the UK, the Balearic Islands, and more,

• Attractive discounts across all our venues (cocktail bars, wine bars, and restaurants).