Italian speaking Customer Service roles in Sofia Bulgaria - Relocation Package

Mercier Consultancy is excited to announce openings for Italian Speaking Customer Service Representatives in Sofia, Bulgaria, featuring a comprehensive relocation package to assist you with the transition! We are seeking passionate individuals dedicated to providing exceptional customer support to our Italian-speaking clients.

As a Customer Service Representative, you will be the first line of contact for our Italian-speaking customers, handling their inquiries, resolving issues, and ensuring a seamless experience with our services. Your contributions will be vital in enhancing customer satisfaction and loyalty.

Responsibilities

• Deliver excellent customer service in Italian and English across various communication channels
• Address customer inquiries, issues, and requests promptly and professionally
• Document all customer interactions accurately in our customer relationship management system
• Collaborate with internal teams to ensure timely resolution of customer challenges
• Gather and analyze customer feedback to support service improvements
• Stay informed about product offerings and company updates
• Engage in ongoing training to enhance customer service skills

Requirements

• Fluency in Italian and English, with excellent communication abilities
• Previous experience in customer service is preferred, particularly in relevant fields
• Strong problem-solving skills and a customer-focused attitude
• Able to manage multiple tasks in a dynamic environment
• Attention to detail and good organizational skills
• Enthusiastic about delivering outstanding customer experiences
• Knowledge of CRM systems and customer support tools is an advantage

Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more