Tier III Technician

Make an Impact with Healthcare Technology Jobs That Matter

Are you ready to build a career in healthcare technology that truly makes a difference? At Swisslog Healthcare, we’re looking for passionate individuals to join us in shaping the future of care. Whether you’re exploring healthcare engineering jobs, pharmacy automation roles, healthcare IT careers, or healthcare logistics opportunities, you’ll be part of a team that’s driving innovation in medication management and hospital workflows around the world. If you’re motivated by purpose and eager to grow with a mission-driven company, we’d love to hear from you.

Make an impact

Primary goals for this role include:

Provide technical support to on-site technicians.

Assist in system troubleshooting and restoration activities.  

Identify and report recurring issues to Quality and Engineering teams, contributing to continuous product improvement, enhanced quality, and increased safety.

What you need to succeed

To be successful in the role we are looking for: 

Good knowledge of relational database analysis and programming, particularly Microsoft SQL Server.

Basic knowledge of software development, preferably in VB6, C++, and C#.

Experience in computer troubleshooting, including software and driver installation/configuration, and hardware component replacement in a Microsoft Windows environment.

Basic knowledge of PLC systems, including configuration, operation, and troubleshooting (Siemens and Beckhoff preferred).

Basic understanding of mechanical and electrical schematics.

Basic mechatronic knowledge and troubleshooting skills.

Strong customer focus with the ability to understand and respond to customer needs and expectations.

Excellent communication and interpersonal skills, with the ability to effectively interact with customers and business partners.

Fluent written and spoken English is required

Willingness to participate in an on-call support rotation (7-day shifts), providing remote assistance outside regular business hours for urgent customer issues.

Compensation for this position is based on CCNL Metalmeccanico.

The salary will be determined based on objective, job-related criteria, including relevant experience, skills, role scope, location, internal equity and applicable pay policy/collective agreement provisions.

This job posting is open to all candidates, regardless of gender, and to candidates belonging to protected categories, in accordance with applicable laws (L. 903/77 and L. 68/99). 

Our Vision: Lead Change for Better Care

Swisslog Healthcare empowers hospitals and healthcare facilities with advanced pharmacy and transport automation solutions that streamline medication management and support clinical workflows. With over 1,200 dedicated employees serving more than 3,500 health facilities worldwide, we’re committed to improving patient safety and giving healthcare professionals more time for what matters most: caring for patients. Join us in shaping the future of healthcare.