Enrollment Advisor

Overview

In this role you guide the entire student journey for the Italian market, from initial inquiry to arrival on campus, blending recruitment, consultative sales, and dedicated customer care. You will collaborate with EF offices and campuses to ensure a smooth transition and outstanding experience for students and families. The role sits at the intersection of sales, admissions, and student services within a fast-growing, international environment. You will help shape EF Academy's presence in Italy and support families making transformative educational choices.

Retribuzione / Benefits

• base salary 30,000 - 40,000 gross per year (RAL)
• career advancement opportunities
• international environment in Milan
• trainings and kick-offs
• EF Hello Premium App for language skills
• staff discounts on EF programs

Responsabilità

• Own the Italian-market recruitment cycle from inquiry to enrollment and arrival
• Manage relationships with prospective students and parents, from first contact through campus arrival
• Advise families on EF Academy programs, destinations, and academic pathways
• Deliver highly personalized, consultative experiences addressing family needs
• Proactively manage recruitment pipeline and drive applications toward enrollment
• Oversee post-enrollment journey as primary contact to ensure smooth transition to campus
• Coordinate with international admissions teams and campuses to prep students for arrival
• Organize and participate in school fairs, information sessions, and individual consultations
• Build relationships with schools, counselors, partners, and stakeholders
• Identify opportunities to strengthen EF Academy's presence in the market
• Deliver outstanding customer experience throughout the journey from first contact to arrival

Requisiti fondamentali

• Fluency in Italian, English, and Spanish (mandatory)
• Experience in client-facing, consultative sales, recruitment, admissions, education, or business development
• Strong communication and relationship-building skills
• Ownership mindset with accountability for commercial results and customer experience
• Commercial, results-oriented mindset with commitment to customer care
• Excellent organizational skills and attention to detail
• Ability to work independently in a fast-paced environment
• International mindset; studying, living, or working abroad valued
• Resourceful, proactive, and initiative-taking
• Experience in international education, study abroad, or premium services is advantageous
• excellent communication
• relationship-building
• ownership and accountability
• proactive problem-solving
• independence
• fluency in Italian, English, and Spanish