System Engineer

As a System Engineer, you provide technical leadership and proactive service support to ensure stable, high-quality operations for complex customer environments. You will be a trusted technical contact for customers, coordinating with global delivery and operations teams to optimize performance. This role blends hands‑on expertise with strong coordination and customer‑facing skills to drive service excellence and continuous improvement. Based in Milan with on‑site requirements, you’ll engage in cross‑functional collaboration to deliver impactful IT services aligned with Getronics’ mission.Retribuzione / Benefits

• Act as technical lead for assigned customers, maintaining service health and performance
• Coordinate with internal teams to translate customer requirements into delivered services
• Manage and prioritise customer requests, ensuring timely resolutions and premium service
• Contribute to technical discussions and advise on operational issues and improvements
• Lead operational meetings, address customer inquiries, and manage escalations or incidents
• Monitor and improve SLA performance with Service Delivery/Customer Service Managers
• Coordinate smooth transitions of services into operationsOversee patching and maintenance activities with customers and internal teams
• Support sales and service management in identifying opportunities for improvements and growth

• 3–5 years in technical support roles within infrastructure services
• Strong coordination across multiple technical teams in a global environment
• Hands‑on experience in at least two: VMware/vCloud, Microsoft technologies, Linux, storage, backup, or networking
• Experience in ITIL‑based service management environments
• Proven ability to manage customer relationships, escalations, and operational performance
• Strong problem‑solving, communication, and influencing skills
• Independent, proactive, structured working style
• Native Italian speaker and fluent in English