Aftersales Technical Services Senior Specialist

ppStellantis is a leading global automaker and mobility provider that offers clean, connected, affordable, and safe mobility solutions. Our Company’s strength lies in the breadth of our iconic brand portfolio, the diversity and passion of our people, and our deep roots in the communities in which we operate. Our ambitious electrification and software strategies and the creation of an innovative ecosystem of strategic, game-changing partnerships are driving our transformation to a sustainable mobility tech company. /ppThe driving force behind us is the diverse and talented group of men and women around the world who bring their passion and experience to their work every day. And while we are a truly global organization, we remain deeply rooted in the communities in which we operate and where our colleagues live and work. /ppWith industrial operations in nearly 30 countries, Stellantis could consistently exceed the evolving needs and expectations of consumers in more than 130 markets, while creating superior value for all stakeholders. /ph3ABOUT THE ROLE /h3pWe are seeking a Aftersales Technical Services Senior Specialist to join our Leapmotor International. /ppAs a Aftersales Technical Services Senior Specialist, you will drive technical readiness, support product quality improvement, and act as a strategic interface between engineering, quality, technical assistance teams, and the worldwide aftersales network. This role offers a unique opportunity to influence customer satisfaction, service excellence, and operational performance on a global scale. /ppYou will work in a highly international environment, collaborating with cross-functional teams and supporting the continuous evolution of technical service processes across the organization. /ph3KEY RESPONSIBILITIES /h3h3Lead Global Technical Readiness /h3ulliDrive the worldwide deployment of technical repair processes for new vehicle launches and product upgrades. /liliEnsure readiness of repair procedures, technical documentation, service information, and diagnostic tools. /liliCoordinate technical training strategies and ensure network preparedness. /liliOversee the implementation and communication of recall and service campaigns across markets. /liliGovern Technical Assistance processes, ensuring alignment on performance, KPIs, and continuous improvement initiatives. /li /ulh3Drive Product Quality Technical Excellence /h3ulliAct as the technical reference point for assigned vehicle platforms and products. /liliProvide expert technical guidance to internal stakeholders and external partners. /liliCollaborate closely with Engineering teams to identify and develop repair solutions for emerging technical issues. /liliSupport critical and escalated cases, including complex field issues and high-impact customer situations. /liliAnalyze feedback from markets and service networks to proactively identify quality trends and improvement opportunities. /li /ulh3Monitor Performance Continuous Improvement /h3ulliTrack and analyze key Aftersales performance indicators across global markets. /liliDrive actions aimed at improving repair effectiveness, service quality, customer satisfaction, and operational efficiency. /liliPromote best practices and continuous improvement initiatives throughout the technical service network. /li /ulh3WHO WE ARE LOOKING FOR /h3ulliMinimum 8 years of experience in Aftersales, Technical Services, Product Support, Technical Assistance, Engineering, Quality, or related automotive functions. /liliProven experience working in international and cross-functional environments. /liliSolid understanding of vehicle systems, diagnostics, repair processes, and technical problem-solving methodologies. /liliStrong technical aptitude and understanding of vehicle design, functionality, diagnostics and repair principles. /liliHands-on experience with aftersales processes such as Technical documentation, Diagnostic tools, Warranty management, Recall and service campaign execution, Technical assistance and Service procedures and workshop operations. /liliGood knowledge of Aftersales systems and tools, including SBOM, Parts Catalogue, Forecasting, Order Management, OBT, Warranty systems and DMS platforms. /liliExperience in Parts Supply Chain processes is considered a strong asset. /liliExcellent analytical and problem-solving capabilities with the ability to identify root causes and implement sustainable solutions. /liliStrong customer-oriented mindset with a passion for delivering outstanding service quality. /liliAbility to influence and collaborate effectively across multiple functions and cultures. /liliExcellent communication, stakeholder management, and relationship-building skills. /liliFluent English (written and spoken) is mandatory. Additional languages are considered a plus. /liliAvailability for frequent international business travel is required. /li /ulh3OFFER /h3ulliSalary range: from 53.000 € to 65.000 €, that will be defined depending on the level of adherence of the candidate to the job requirements /liliCollective Agreement: In accordance with the provisions of the Specific Collective Labour Agreement (CCSL – CNEL code: CO10), and in particular with regard to the classification within the third professional area. /li /ulpAt Stellantis, we assess candidates based on qualifications, merit and business needs. We welcome applications from people of all gender identities, age, ethnicity, nationality, religion, sexual orientation and disability. /ppDiverse teams will allow us to better meet the evolving needs of our customers and care for our future. /p /p #J-18808-Ljbffr